Terms & Conditions

General Website Terms

1. Introduction

Welcome to Cudoni.

This page tells you the terms on which you may use our website, www.Cudoni.com, whether as registered user or guest. Please read carefully before use.

By using the site, you accept the terms and agree to obey them. If you don't accept them, please don't use the site. These terms refer to the following additional terms, which also apply to your use of our site:

  • Terms and Conditions for VIP Collection Service
  • Terms and Conditions for Prepaid Consignment Kit
  • Terms and Conditions for Prepaid Postage Label
  • Terms and Conditions for Sellers
  • Terms and Conditions for eCommerce
  • Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide us with.

2. Who We Are

www.cudoni.com is operated by Quick Move Ltd, a UK Limited company registered in England under company number 09788236.

Some important details about us:

Our registered office is at: 86-90 Paul Street, London, EC2A 4NE.

3. Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes). If you know or suspect that anyone other than you knows your user identification code or password, you must promptly contact us.

You agree to follow our acceptable use policy.

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone. We follow our privacy policy in handling information about you. You can read our policy here.

By using the site, you agree to us handling this information and confirm that data you provide is accurate.

Our site is directed to people currently residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations.

If you order goods or services from us through the site, your order will take place under our Terms and Conditions of Supply, which you can read at VIP Collection Service Terms, Prepaid Consignment Kit Terms, Prepaid Postage Label Terms, eCommerce Terms and Seller Terms.

On signing-up to our service, you agree to allow us to contact you thereafter regarding the service, via email or telephone call or text message, to offer our assistance and/or support. To contact you for promotional or marketing purposes, we will require you to opt-in in your account area. You can read our privacy policy here.

4. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.

5. Our Legal Responsibility to You

We do not represent or guarantee, implicitly or explicitly, the accuracy, completion or date-relevance of material on our site. No information on our website is intended to amount to reliable advice. It is imperative that you obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. As far as legally possible, we exclude legal responsibility for the following:

Any loss to you arising from use of our site.

Loss of income, profit, business, data, contracts, goodwill or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Sellers, eCommerce, VIP Collection Service, Prepaid Consignment Kit and Prepaid Postage Label Terms and Conditions.

6. Uploading to our Site

If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You can read this policy here. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn't follow our acceptable use policy.

7. Computer Offences

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

8. Links to Our Site

You are allowed to make a legal link to our website's homepage from your website if the content on your site meets the standards of our acceptable use policy. We can end this permission at any time.

You mustn't suggest any endorsement by us or association with us unless we agree in writing. You must contact us prior to using any of our site content.

9. Links From Our Site

Links from our site to other sites are only for information. We don't accept responsibility for other sites or any loss you suffer from using them.

10. Variation

We change these terms from time to time and you must check them for changes because they are binding on you. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

11. Trade Mark

CUDONI is our European Registered trademark.

12. Applicable Law

The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.

13. Contact Us

Please email us at info@Cudoni.com to contact us about any issues.

General Terms and Conditions for the Provision of the VIP Collection Service

1. Interpretation

  1. Definitions The following definitions and rules of interpretation apply in this Contract:
    • Affected Party: a party which is prevented, hindered or delayed in or from performing any of its obligations under this Contract by a Force Majeure Event;
    • Business Day: a day which is not a Saturday or Sunday or a bank or national holiday in England;
    • Charges: the charges set out in the Order
    • Confidential Information: any and all information disclosed to it by the other party concerning this terms of this Contract, the business affairs of the other party, including (but not limited to) information relating to a party’s operations, forecasts, processes, plans, data, materials, strategies, product information, know-how, sales and marketing activities, customers, clients or suppliers, prospective customers, prospective clients or prospective suppliers, designs, trade secrets, software and market opportunities;
    • Contract:a contract for the provision of Services;
    • Customer:the person or entity set out in the Order;
    • Data Protection Legislation: all applicable data protection and privacy legislation including Regulation (EU) 2016/679 (the "General Data Protection Regulation" or "GDPR") and the Privacy and Electronic Communications (EC Directive) Regulations and any guidance or codes of practice issued by any Regulator from time to time (all as amended, updated or re-enacted from time to time);
    • Data Subjecthas the meaning given to it in the Data Protection Legislation;
    • Force Majeure Event: any circumstance not within a party’s reasonable control including, without limitation: acts of God, flood, drought, earthquake or other natural disaster; lock-outs, strikes or other labour disputes; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition; collapse of buildings, fire, explosion or accident; and/or interruption or failure of utility service;
    • Orders: The Customer’s order for Services;
    • Personal Data: the meaning given to it in the Data Protection Legislation;
    • Process and Processing: the meaning given to it in the Data Protection Legislation;
    • Services: the services to be provided by the Supplier under this Contract, as described in the Order;
    • Supplier:Quick Move Ltd, a company registered in England and Wales under company number 09788236 and with our registered office at 86-90 Paul Street, London, EC2A 4NE;
    • Terms:these General Terms and Conditions for the Provision of the VIP Collection Service; and
    • VAT: value added tax chargeable under English law for the time being and any similar, additional tax. VAT Number: GB231220274
  2. Clause headings shall not affect the interpretation of this Contract.
  3. References to clauses and sub-clauses are to the clauses and sub-clauses of this Contract.
  4. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors and permitted assigns.
  5. Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
  6. A reference to a statute or statutory provision is a reference to it as mended, extended or re-enacted from time to time. A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.

2.Commencement and duration

  1. The Supplier agrees, but only as outlined in these Terms and Conditions, to carry goods that it accepts. These are signified by the issuing and acceptance of a valuation range, and the creation of a unique order reference containing items which are then accepted by Quick Move Ltd and confirmed to you as a successfully completed order by email or through our web-platform. We will always outline and confirm in this communication the eligibility of such items for our VIP Collection Service, which are accepted by both the Supplier and the Customer.
  2. Where the Supplier is able to provide a quote for the Services without inspecting the location where the Services are to be provided then a Contract shall be created between the Supplier on acceptance of the quote, whether by telephone, SMS, MMS, WhatsApp, email or otherwise.
  3. Collection of any goods by ourselves or a subcontractor does not mean that we have agreed to be your bailee. The Supplier agrees to assume being a bailee of any goods only when they have passed a Quality Check and have been accepted in writing.
  4. The Supplier reserves the right to vary the quoted price if at the time of collection, the information the Customer provided to the Supplier at the time of quotation was incomplete or inaccurate. Any cost provided in advance of the collection will normally be an estimate only.
  5. This Contract shall commence on the date of the Order and acceptance of the quote, and subject to earlier termination in accordance with its terms.
  6. If you are a consumer and you exercise your right to cancel your Order under the Distance Selling Regulations, you will receive a full refund of the Charges within 14 calendar days of the day on which you gave the Supplier notice of cancellation unless we have commenced the Services within the 14 day period.

3. Provision of Services

  1. The Supplier shall provide the Services on the date and time specified in the Order subject to payment of any Charges by the Customer.
  2. The Supplier shall provide the Services in accordance with:
    1. appropriate business-like manner; and
    2. good industry practice.
  3. The Supplier will make every effort to provide the Services on the dates agreed but there may be delays due to circumstances beyond our control. In this case the Supplier will inform the Customer to arrange a revised collection date as soon as reasonably possible. Where the Supplier provides the Customer with an estimated time of arrival this should not be construed as offering any form of guarantee as to the time upon which the Supplier will attend to perform the collection.
  4. The Customer shall provide the Supplier’s employees with free and safe access to the premises where goods are to be removed.
  5. The Customer shall also notify the Supplier of any special circumstances which may be relevant to the provision of the Services, including but not limited to:
    • if the goods for re-sale are difficult to get to;
    • if any items are large or heavy;
    • if the items are located on the ground floor or at a higher or lower level;
    • if it involves our staff working at height;
    • if the goods for re-sale are secured;
    • if there is likely to be a dispute as to whether the goods for re-sale can be cleared; or
    • if the Supplier is unable to park free of charge outside the premises where the goods for re-sale are to be collected from.
  6. If the Customer does not provide the Supplier with complete or accurate information or instructions, the Supplier may cancel a collection at any time, either on attendance at site or by giving you notice, or the Supplier may make an additional charge of a reasonable sum to cover any extra work or costs that are required.
  7. The Customer confirms that they have the full authority for the Supplier to collect and re-sell goods, and dispose of potential waste. The Customer shall indemnify the Supplier from and against any cost or expense the Supplier suffers or incurs from any third party as a result of your not having the authority for the Supplier to take the goods and potential waste.
  8. If the Supplier detects or suspects there may be any asbestos or other hazardous or dangerous substances or materials on site the Supplier may immediately leave the premises, and will not be responsible for further collection, re-sale and disposal. In such event you shall still be fully liable to pay for any goods already removed.
  9. If the Supplier needs to appoint an expert to remove such materials already loaded onto our vehicles, the Supplier reserves the right to charge you, if at the time of removal the Supplier was unaware of any asbestos or other hazardous or dangerous substances or materials in what has been removed.
  10. For the safety of our employees, any “dangerous” objects should be separately stored in an appropriate container by you before the Supplier arrives for the collection.
  11. The Supplier and its subcontractors, at their sole discretion, reserve the right to refuse to offer any VIP Collection Services to any individual, groups or all Customers without any notice being provided.

4. Charges and payment

  1. In consideration of the provision of the Services by the Supplier, the Customer shall pay the Charges set out in the Order in accordance with this clause 4.
  2. The Charges shall be inclusive of VAT.
  3. A non-refundable sum of £15 per item plus postage cost will be payable at the time of, or prior to collection, for goods deemed unsuitably large for packaging in a cardboard box, at the sole discretion of the collection team. This payment does not guarantee that any item will be sold, and each item will incur a further £15 fee plus postage cost if returned after collection.
  4. The Charges must be made at the time of collection unless a prior payment has been made, and is agreed by the Supplier, clearly in writing. The Supplier will not assume to be a bailee of any goods collected until the Charges have been paid and a collection note has been provided to the Customer confirming a valuation range for each good to be sold and a unique order reference number.
  5. Without limiting any other remedies or rights that the Supplier may have, if the Customer does not pay the Supplier on time, the Supplier may cancel or suspend our performance of any other further Services to you until the Customer has paid the outstanding amounts.
  6. The Customer shall pay all amounts due in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part.
  7. If payment is not made on time, the Supplier may charge interest at 3% per month above the base rate of the Bank of England from the due date until the date of payment on any undisputed amounts.

5. Liability

  1. This clause 5 sets out the liability of the parties (including the liability for the acts or omissions of its employees, agents, consultants and subcontractors) to each other in respect of:
    1. the provision of the Services;
    2. any breach of this Contract, howsoever arising;
    3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Contract; and
    4. any other liability (including non-contractual) howsoever arising under any legal theory whatsoever, arising out of or in connection with this Contract.
  2. Nothing in this Contract shall exclude or limit either party's liability for:
    1. death or personal injury caused by its own negligence (or the negligence of its employees, agents or subcontractors);
    2. fraud or fraudulent misrepresentation; or
    3. any other matter for which it would be unlawful for either party to exclude or limit, or attempt to exclude or limit, its liability.
  3. Subject to sub-clause 5.2, the Supplier’s total liability to the Customer arising under or in connection with this Contract, whether arising in contract, tort (including negligence), non-performance, breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, shall in no circumstances exceed the amount of earnings that would be hypothetically achieved following the successful sale of a particular good at the lower value of the accepted offer price range made by the Supplier to the Customer.
  4. Subject to sub-clause 5.2, the Supplier shall not in any circumstances be liable to the Customer, whether arising in contract, tort (including negligence), non-performance, breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, arising under or in connection with this Contract for:
    1. loss of profits;
    2. loss of sales or business;
    3. depletion of goodwill;
    4. loss of data or information;
    5. any indirect or consequential loss
  5. Under no circumstances shall the Customer request that the Supplier or any of its associated subcontractors carry any goods that are not accepted by the company or breach any or all of the conditions set out here. The Supplier and/or any of its subcontractors accept absolutely no liability for any losses or harm which arises from the carriage of any prohibited or restricted items. Prohibited and restricted items are all those which the company does not accept details of in writing prior to collection, and those outlined in sub-clause 5.6.
  6. The Customer warrants that any goods within a container or parcel are as described by the Customer as when requested by the Supplier for a description of the goods to be transported. In order for the Supplier and its subcontractors to comply with their legal obligations not to accept or carry Prohibited or Dangerous Goods, the Customer fully accepts that the Supplier and its subcontractors are completely reliant upon the accuracy of the Customer’s description of the goods. Prohibited or Dangerous Goods are those defined in the following:
    1. the Classification, Packaging and Labelling Regulations: 1983;
    2. the Classification, Packaging and Labelling of Dangerous Substances Regulations: 1984;
    3. the Radioactive Substances (carriage by Road) (Great Britain) Regulations 1974 and the Explosives by Road Regulations 1996;
    4. any other relevant legislation, regulations, amends to the above or means by which goods can represent a comparable hazard.
  7. The Customer accepts liability and indemnifies the Supplier and its subcontractors for any loss, damage or liability arising from a breach of the aforementioned warranties in sub-clause 5.6 and in accordance with clause 11 of these Terms and Conditions.
  8. The Customer warrants that all goods collected by any of the Supplier’s subcontractors have been sufficiently packaged and labelled as outlined on its website www.cudoni.com, SMS, MMS, WhatsApp, live chat and email communications, and as outlined in sub-clause 5.9.
  9. Packages are deemed to have been sufficiently prepared for collection by the Supplier’s subcontractors when in accordance with the following guidelines:
    1. they are securely contained in a double-walled cardboard box;
    2. they are further protected within the box with additional padding surrounding the item such as bubble-wrap or equivalent;
    3. they are firmly secured within the double-walled cardboard box with thick brown tape or equivalent;
    4. the items they contain suitably fit inside the box;
    5. the total size of any package does not exceed the weight limit and dimensions stated in any SMS, MMS, WhatsApp, live chat and email communications and confirmations, as well as how is outlined at www.cudoni.com;
    6. the appropriate valid postage label, downloaded from the account area at www.cudoni.com or via email, is securely attached and clearly visible on the exterior of the box, as outlined in sub-clause 3.12.
  10. Where the Supplier is able to collect the goods themselves, as part of the VIP Collection Service, the Supplier may at their sole discretion choose to prepare and package items at the Customer’s premises if the Customer has not already done so.
  11. Any loss or damage claims which result from a parcel which fails to meet any of the provisions outlined in sub-clauses 5.8 and 5.9 will be immediately rejected.
  12. In the event of damage, all packaging must be kept for inspection. The item must be made available for inspection in the state in which it was delivered, and at the address that it was delivered to. If the item is moved or repaired, or if the item’s packaging is not kept, the claim will be rejected.
  13. Any goods collected by a subcontractor on our behalf must be packaged in a way which allows them to adequately withstand a short drop. Where any goods are damaged as a result of a fall, but with the packaging intact, any claim for the goods in question will be rejected on the grounds that the internal packaging used by the Customer was not sufficient to protect the product.
  14. In the event that the Customer decides to leave any goods in a safe location for collection or with a third-party or agent, they do so with the acceptance that it is at their own risk. It is deemed that the goods have not been collected, and are therefore not in transit, unless the Customer possesses a genuine receipt confirming this. The Customer is never required to leave goods in a safe location or with a third-party or agent, and do so at their own risk and discretion.
  15. Transit is deemed to have commenced when a parcel containing goods is given to the Supplier or one of its subcontractors at the point of collection outlined by the Customer, and is deemed to have ended, unless otherwise stated in writing, on acceptance at the Supplier’s warehouse and office facilities. Throughout the journey in transit, any goods that are transported are so at the Supplier’s full discretion, through any means of transportation, by any route they deem acceptable, and over any time period. In all cases, goods are only considered to have been collected where a genuine receipt proving collection can be provided. Any goods not explicitly stated on this receipt as having been collected, will not be considered as collected, and any claims will be rejected.
  16. The Customer understands that is their sole responsibility to issue the Supplier, and by extension its subcontractors, with the correct information required to effectively pick-up the goods in question.
  17. The Customer understands and accepts, as outlined in clause 3 that the Supplier or subcontractors it chooses to use may on occasion be unable to fulfil a collection on a booked date or time, even if the Customer has prior been asked to select one. Therefore, the Customer fully accepts that the prior booked date and time is subject to change solely at the Supplier’s and its subcontractors’ discretion, and consequently agrees that the Supplier and its subcontractors will in no circumstances be liable, at all, for any indirect or resultant loss or damage as outlined in sub-clause 5.4 (a) – (e), except for the exclusions stated in sub-clause 5.2.
  18. Where the Supplier is providing collection as part of its VIP Collection Service without the use of its subcontractors, only one collection attempt will be made. The Supplier, at its sole discretion, may choose to make no additional attempts to collect the goods and commence transit. Where subcontractors are used by the Supplier to collect goods and commence transit, only one collection attempt will be made in any circumstance, and the Supplier and its subcontractors may choose to make no additional attempts at their sole discretion.
  19. Any goods that have commenced transit are insured up to the lower value of the valuation range, known as the reserve price, made to the Customer by the Supplier prior to their collection, based on the Supplier’s understanding of what is contained within the parcel. These accepted offer prices are explicitly stated in the account area at www.cudoni.com or via email. Where a claim is successfully made, the Supplier will pay the earnings that the Customer would hypothetically have earned if each of the goods had successfully been sold at the lower value of the offer range, known as the reserve price.
  20. Where goods have commenced transit and no offer range has been provided by the Supplier to the Customer prior to their collection, the Supplier will insure the goods up to the lower value of what it believes the goods would have been worth, had an offer range been made, based on the Supplier’s understanding of what is contained within the parcel. For the purposes of avoiding ambiguity, this lower value will be deduced by the Supplier at its sole discretion, and based on data it has collated from the successful sale of similar items sold globally.
  21. Where the Customer believes goods to be lost, they may start a claim with the Supplier’s Customer Service team, in writing, by emailing info@Cudoni.com. As stated in sub-clause 5.14, goods are only deemed to be collected where a genuine receipt can be provided by the Customer as proof of collection. It is the Customer’s full responsibility to keep hold of this receipt for insurance reasons, and if the Customer is unable to provide this receipt upon request, they may not be able to make a claim. Only goods stated in a written inventory, and provided and signed by the Supplier itself, will be deemed to have been accepted for carriage, and therefore, will be insured by the Supplier. For the purposes of avoiding ambiguity, a written inventory provided by the Customer prior to, during or after the collection will not be accepted as proof that particular goods were taken, and therefore, will not be insured by the Supplier.
  22. The Supplier must be notified in writing by the Customer of any claim for loss or damage within 14 days of the commencement of transportation of the affected goods. The Supplier will not be liable for any loss or damage where the Customer fails to do so, except for where it was not reasonably possible for the Customer to notify the Supplier of any such claim in writing within the 14 day period, and such a claim is still made within a reasonable time period. The Supplier, at its sole discretion, may wish to undertake the necessary investigations in order to assess the validity of any such claims.
  23. In no circumstances does the Supplier agree to valuations for goods other than its own, and will not accept any liability for any other compensation, loss or damage from the use of any aspects of its, or its subcontractors, services.
  24. Where the Supplier and its subcontractors do accept liability for loss or damage to goods, they do so with the exception of the aforementioned sub-clauses 5.8-5.9, clause 3, or in the case of a Force Majeure Event, as outlined in clause 9. The Supplier will also not be under any liability in any circumstances where the Customer, agent or owner of the goods are or have committed fraud.
  25. The Customer will at all times indemnify the Supplier against all losses, damages, expenses and costs incurred by the Supplier stemming from, or related to, the Customer’s breach of any of the warranties and guarantees provided in clause 5 and clause 3. Moreover, the Customer will fully indemnify the Supplier and any of its representatives against all losses, damages, expenses and costs incurred by the Supplier stemming from, or related to, counterfeit or stolen goods being provided to the Supplier when using the Supplier’s service.
  26. The Customer will at all times indemnify the Supplier against all losses, damages, expense and costs incurred by the Supplier stemming from, and in relation to, all loss and damage of any and every essence beyond the liability of the Supplier under these Conditions, including the negligence of the Supplier and/or its subcontractors.
  27. The Customer will at all times indemnify the Supplier against any duty, tax or levy not explicitly agreed to be paid, in writing, by the Supplier under any terms of the Contract. Furthermore, the Customer, as well as accepting their other obligations outlined in clauses 3 and 5, will at all times indemnify the Supplier against any liability stemming from, or related to, Section 30 (10) of the VAT Act (1994), including any comparable provision in any other jurisdiction, or any statutory amendments or re-enactments of that, in regards to any failure to export zero-rated goods and/or to meet any conditions in relation to zero-rated goods intended for export.

6. Cancellation of Services

  1. If the Customer wishes to postpone or cancel an Order, the Customer must send an email to ‘info@Cudoni.com’ or by telephoning our customer support centre. The Supplier may charge for any pre-paid, large item concierge-collection according to how much notice the Customer provides prior to the agreed removal date:
    1. Less than 7 days: 50%
    2. Less than 24 hours: 100%
  2. 6.1 will not apply if the Customer elects to take any removal postponement or cancellation protection waiver for which the Supplier has quoted or if the Supplier has agreed different cancellation charges and terms.
  3. If the Supplier is unable to remove any items from the premises (i.e. because they are too large) and if the Supplier agrees to dismantle the items and cannot fit them through the premises the Supplier shall not be responsible for the reassembly of such an item.
  4. The Supplier allocates 30 minutes for removal to our vehicle at the premises. This includes the time necessary for our collection team to make their initial assessment of the job and records of inventory. Where it takes the Supplier longer than the allocated time, the Supplier reserves the right to move on to the next collection in its schedule should it need to.
  5. Projected time for the collection and measurements of weight and volume are all assessed by our vehicle team at their absolute discretion at the collection’s inception. The Supplier reserves the right to apply additional charges throughout the job and at its conclusion. The Supplier does not assume responsibility for any goods until payment for the collection has been made and a signed inventory outlining each of the collected goods has been provided to the Customer. We will not assume bailee responsibilities until goods have been received at our warehouse facilities, assessed and accepted in writing. Items not accepted will either be disposed of at the Customer’s discretion, or returned. The Supplier reserves the right to charge the Customer £15 + postage cost for each item returned to the Customer to cover the cost of providing the service up until that point.
  6. Where the Supplier applies additional charges throughout the job and at its conclusion, the Supplier may at your request, and at our discretion, waiver the requirement for immediate payment and instead produce an invoice. If the Supplier has not received payment within 14 days, then the Supplier reserves the right to take the money from the Net Sales Value from the re-sale of your goods.
  7. Where the Supplier charges £15 + postage for goods to be returned to the Customer after collection, the Supplier will not return such goods until payment has been made by the Customer. The Supplier, at its sole discretion, may agree to deduct this cost from the Net Sales Value of other goods sold through the Supplier’s service instead of sending out an invoice.
  8. Where goods are returned to the Customer by the Supplier, this will be either done via the Supplier itself in-person, or sent via post via a courier of the Supplier’s choice. The method of return chosen by the Supplier is at its sole discretion.
  9. The Supplier will insure goods in the process of being returned up to the lower value of what it believes the goods were worth from the valuation range that it provided to the Customer previously in writing. Where a claim is successfully made, the Supplier will pay the earnings that the Customer would hypothetically have earned if each of the goods had successfully been sold at the lower value of the offer range, known as the reserve price. Where no valuation range has been provided, then the Supplier will insure goods up to the lower value of what it believes they would have been worth, at its sole discretion. Where a claim is successfully made, the Supplier will pay the earnings that the Customer would hypothetically have earned if each of the goods had successfully been sold at the lower value of a prospective offer range, known as the reserve price. For the purposes of avoiding ambiguity, this lower value is deduced by the Supplier at its sole discretion, and based on data it has collated from the successful sale of similar items sold globally.
  10. The Supplier will not accept any claims for returned goods being lost where a signature, tracking number or receipt showing delivery is obtained. This includes where delivery was attempted but the Customer was not at home, where the Customer has refused to accept the goods at the point of delivery, where items were signed-for by another individual or entity on the Customer’s behalf, where the Customer has not collected the items from a local depot or pick-up point in the allotted time, or for any other reason.
  11. Where the Customer claims there to be damage to returned goods, the Supplier reserves the right to fully investigate such claims prior to issuing an insurance amount, which remains at its sole discretion. For the purposes of avoiding ambiguity, items being creased or crumpled will not be accepted as a valid description of damage, and the Supplier will issue no insurance payment in such cases. The Customer wholly accepts that creasing and/or crumpling naturally occurs as a result of folding and transporting items.

7. Data Protection

  1. The Supplier shall Process the Personal Data only to the extent, and in such a manner, as is necessary in order to meet the Supplier’s obligations under this Contract.
  2. Any Processing carried out by the Supplier will be in compliance with Data Protection Legislation and in accordance with the Supplier’s privacy and cookie policy, available here
  3. The Supplier will only use Personal Data provided to the Supplier to provide the services, or to inform Data Subjects about similar services which the Supplier provides (if the Data Subject has given the Supplier consent to receive this information).
  4. You acknowledge and agree that the Supplier may pass your details to credit reference agencies, as set out in the Supplier’s Privacy Policy.

8. Termination

  1. Without limiting its other rights or remedies, the Supplier may immediately terminate this Contract by giving the Customer notice.

9. Force Majeure

  1. Provided it has complied with sub-clause 9.2, an Affected Party shall not be in breach of this Contract or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.
  2. The Affected Party shall:
    1. as soon as reasonably practicable after the start of the Force Majeure Event but no later than 7 days from its start, notify the other party in writing of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of its obligations under this Contract; and
    2. endeavour to mitigate the effect of the Force Majeure Event on the performance of its obligations.
  3. If the Force Majeure Event prevents, hinders or delays the Affected Party’s performance of its obligations for a continuous period of more than one month, the party not affected by the Force Majeure Event may terminate this Contract by giving 14 days’ notice to the Affected Party. The Supplier’s charges will be payable in their entirety in such circumstances.
  4. Where the Supplier is prevented from fulfilling any contractual obligations due to a Force Majeure Event, and is unable to return goods as a result, their liability is limited as outlined in clause 5, without detriment to the Supplier’s rights in common law to treat the agreement as frustrated, and therefore terminated.
  5. Where the Supplier is prevented from fulfilling any contractual obligations due to a Force Majeure Event, and returns goods to the Customer as a result, the Supplier’s liability is limited to the price paid for the Contract.

10. Subcontracting

  1. The Supplier shall be entitled to subcontract any of the Supplier's obligations under this Contract. To the extent that any Processing of Personal Data is subcontracted, the Supplier will enter into written contracts with those subcontractors to ensure compliance with the GDPR.

11. General

  1. Assignment and other dealings. The Customer shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Contract without the Supplier’s prior written approval.
  2. The Supplier may, at its absolute discretion, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under this Contract.
  3. Entire Agreement. This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
  4. Each party agrees that, in entering into this Contract, it has not relied on, and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Contract, except in the case of fraud. Each party agrees that its only liability in respect of those representations and warranties that are set out in this Contract (whether made innocently or negligently) shall be for breach of contract.
  5. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
  6. Variation. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
  7. No partnership or agency. Nothing in this Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
  8. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
  9. Third parties. No one other than a party to this Contract shall have any right to enforce any of its terms.
  10. Notice.Any notice or other communication given to a party under or in connection with this Contract shall be in writing, in English and shall be:
    1. delivered by hand or by pre-paid first-class post or other next Business Day delivery service at its address set out in the Order; or
    2. sent by email to the email address set out in the Order.
  11. Any notice shall be deemed to have been received:
    1. if delivered by hand, on signature of a delivery receipt;
    2. if sent by pre-paid first-class post or other next Business Day delivery service, at 9.00am on the second Business Day after posting or at the time recorded by the delivery service;
    3. if sent by email, the date that the email is sent, provided that the sending party can produce evidence that the email was correctly addressed and that it left its systems.
  12. A party may change its details set out in the Order by giving notice, the change taking effect for the party notified of the change at 9.00 AM GMT on the later of:
    1. the date, if any, specified in the notice as the effective date for the change; or
    2. the date five Business Days after deemed receipt of the notice.
  13. Clauses 11.10 to 11.12 do not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution
  14. Waiver. No failure or delay by a party to exercise any right or remedy provided under this Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
  15. Severance. If any provision or part-provision of this Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 11.15 shall not affect the validity and enforceability of the rest of this Contract.
  16. Language. This Contract is drafted in the English language. If this Contract is translated into any other language, the English language version shall prevail.
  17. Governing law. This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  18. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

General Terms and Conditions for the Provision of Prepaid Consignment Kit

1. Interpretation

  1. Definitions The following definitions and rules of interpretation apply in this Contract:
    • Affected Party: a party which is prevented, hindered or delayed in or from performing any of its obligations under this Contract by a Force Majeure Event;
    • Business Day: a day which is not a Saturday or Sunday or a bank or national holiday in England;
    • Charges: the charges set out in the Order;
    • Confidential Information: any and all information disclosed to it by the other party concerning this terms of this Contract, the business affairs of the other party, including (but not limited to) information relating to a party’s operations, forecasts, processes, plans, data, materials, strategies, product information, know-how, sales and marketing activities, customers, clients or suppliers, prospective customers, prospective clients or prospective suppliers, designs, trade secrets, software and market opportunities;
    • Contract: a contract for the provision of Services;
    • Customer: the person or entity set out in the Order;
    • Data Protection Legislation: all applicable data protection and privacy legislation including Regulation (EU) 2016/679 (the "General Data Protection Regulation" or "GDPR") and the Privacy and Electronic Communications (EC Directive) Regulations and any guidance or codes of practice issued by any Regulator from time to time (all as amended, updated or re-enacted from time to time);
    • Data Subject: has the meaning given to it in the Data Protection Legislation;
    • Force Majeure Event: any circumstance not within a party’s reasonable control including, without limitation: acts of God, flood, drought, earthquake or other natural disaster; lock-outs, strikes or other labour disputes; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition; collapse of buildings, fire, explosion or accident; and/or interruption or failure of utility service;
    • Orders: The Customer’s order for Services;
    • Personal Data: the meaning given to it in the Data Protection Legislation;
    • Process and Processing: the meaning given to it in the Data Protection Legislation;
    • Services: the services to be provided by the Supplier under this Contract, as described in the Order;
    • Supplier: Quick Move Ltd, a company registered in England and Wales under company number 09788236 and with our registered office at 86-90 Paul Street, London, EC2A 4NE;
    • Terms: these General Terms and Conditions for the Provision of Prepaid Standard Post; and
    • VAT: value added tax chargeable under English law for the time being and any similar, additional tax. VAT Number: GB231220274
  2. Clause headings shall not affect the interpretation of this Contract.
  3. References to clauses and sub-clauses are to the clauses and sub-clauses of this Contract.
  4. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors and permitted assigns.
  5. Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
  6. A reference to a statute or statutory provision is a reference to it as mended, extended or re-enacted from time to time. A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.

2. Commencement and duration

  1. The Supplier agrees, but only as outlined in these Terms and Conditions, to carry goods that it accepts. These are signified by the issuing and acceptance of a valuation range, and the creation of a unique order reference containing items which are then accepted by us and confirmed to you as a successfully completed order by email or through our web-platform. We will always outline and confirm in this communication the eligibility of such items for our Prepaid Consignment Kit service, which are accepted by both the Supplier and the Customer.
  2. The Prepaid Consignment Kit service is strictly limited to the issuance of a box with prepaid postage label, pickup or drop-off, carriage and delivery of your goods in package.
  3. The Customer acknowledges and agrees that any goods accepted for collection or delivery via our Prepaid Consignment Kit service do not mean that we have agreed to be your bailee. The Supplier agrees to assume being a bailee of any goods only when they have passed a Quality Check and have been accepted in writing.
  4. The Customer acknowledges and accepts that any goods sent via our Prepaid Consignment Kit service are not transported by the Supplier, but by selected subcontractors. We, at all times, and at our sole discretion, may refuse carriage of any goods and/or parcels.
  5. The Customer fully agrees that all goods to be sent via the Prepaid Consignment Kit service follow all requirements outlined at www.cudoni.com, in clauses 3 and 4, and in any further live chat, SMS, MMS, WhatsApp and email communications between the Customer and Supplier.
  6. Our selected subcontractors will only accept goods for transportation if in accordance with these Terms and Conditions.
  7. This Contract shall commence on the date of the Order and acceptance of the quote, and subject to earlier termination in accordance with its terms.
  8. The Supplier shall only be liable for any loss or damage of goods from the moment that it takes possession of them at its registered offices, except for in circumstances outlined in sub-clause 10. If any goods are lost or damaged by the courier, to which the goods were consigned by the Customer for shipment to the Supplier, the Customer’s compensation will depend entirely on the compensation proposed by their chosen carrier. In order to ensure the best insurance coverage for their goods during shipment to the Supplier, Customers may, at their own discretion and cost, take our their own insurance covering the loss or damage of any goods during shipment to the Supplier. In this case, the Customer should not use the prepaid postage label sent by the Supplier.
  9. The Supplier strongly advises that goods with sentimental value to the Customer, or those which could cause the Customer to suffer additional resultant losses should they be damaged or lost, should be insured by the Customer to cover the relevant losses, as the Supplier and subcontractors are not liable, in any circumstances, for any such consequential damages or losses.
  10. Where the Supplier chooses to insure the contents of a Prepaid Consignment Kit package, it does so only to the lower value of what it believes the goods were worth from the valuation range that it provided to the Customer previously in writing, prior to shipment. Where a claim is successfully made, the Supplier will pay the earnings that the Customer would hypothetically have earned if each of the goods had successfully been sold at the lower value of the offer range, known as the reserve price.
  11. In no circumstances will the Supplier insure the contents of any Prepaid Consignment Kit package other than what it has already agreed to previously in writing.

3. Provision of Services

  1. The Supplier shall provide the Services in accordance with:
    1. appropriate business-like manner; and
    2. good industry practice.
  2. The Supplier or subcontractors will make every effort to provide the Services on the dates agreed and in the timescales outlined but there may be delays due to circumstances beyond our control. Where the Supplier or subcontractors provides the Customer with an estimated time of arrival this should not be construed as offering any form of guarantee as to the time upon which the Supplier will attend to perform delivery.
  3. The Customer shall also notify the Supplier of any special circumstances which may be relevant to the provision of the Services; notably, if there is likely to be a dispute as to whether the goods for re-sale can be sold.
  4. The Customer confirms that they have the full authority for the Supplier to collect and re-sell goods, and dispose of anything unsellable or that the Supplier did not prior agree to be a bailee for in writing. The Customer shall indemnify the Supplier from and against any cost or expense the Supplier suffers or incurs from any third party as a result of your not having the authority for the Supplier to take the goods and potential waste.
  5. Where the Customer is not the owner of some or all of the goods being sent via the Prepaid Consignment Kit service, we will deem them to be acting as an agent acting in the complete interests of the owner(s) goods for all future service activity.
  6. If the Supplier or subcontractors are found to be handling goods they do not accept, they reserve the right to immediately dispose of or destroy all goods. In such event you shall still be fully liable to pay for any resultant penalties, claims, damages, expenses and costs, and indemnify the Supplier and subcontractors from all loss and damages.
  7. If the Supplier or subcontractors detect or suspect there may be any hazardous or dangerous substances or materials in any parcels sent, they reserve the right to immediately dispose of or destroy all goods. In such event you shall still be fully liable to pay for any resultant penalties, claims, damages, expenses and costs, however they may arise, and indemnify the Supplier and subcontractors from all loss and damages.
  8. If the Supplier or subcontractors need to appoint an expert to remove such materials already loaded onto their vehicles, the Supplier reserves the right to charge you for all penalties, claims, damages, expenses and costs.
  9. The Supplier and subcontractors, at their sole discretion, reserve the right to refuse to offer any Prepaid Consignment Kit services to any individual, groups or all Customers without any notice being provided.
  10. You agree not to send any of the following items:
    1. aerosols, aftershaves and fragrances;
    2. airbags;
    3. alcoholic beverages
    4. ammunition;
    5. aromatherapy oil;
    6. asbestos;
    7. basins;
    8. batteries;
    9. cash, credit or debit cards, cheques
    10. chainsaw;
    11. Christmas crackers;
    12. clinical waste, medical waste, and human remains;
    13. drugs and narcotics;
    14. corrosive substances;
    15. counterfeit currency, bank notes and postage stamps;
    16. documents and passports;
    17. dry ice and frozen water;
    18. engines, bonnets, bumpers, gearboxes, steering wheels, tyres, windscreens;
    19. environmental waste;
    20. electrical items containing any batteries exceeding 100Wh
    21. fire extinguisher;
    22. flammable liquids and solutions;
    23. gases;
    24. goods made in foreign prisons;
    25. infectious substances UN2814 or UN2900;
    26. ivory;
    27. knives;
    28. lighters and refills containing flammable liquid or gas;
    29. liquids, nail varnish, paint, creams, oil;
    30. living creatures, animals and reptiles;
    31. lottery tickets and tickets related to advertisements for illegal lotteries;
    32. magnetised materials;
    33. matches and weapons;
    34. medical equipment;
    35. pesticides and radioactive materials;
    36. poisonous, toxic liquids, solids or gases;
    37. seatbelt tensioners;
    38. sofas, settees, sinks;
    39. slush syrup;
    40. solvent-based paints, wood varnishes and enamels;
    41. tobacco and tobacco products;
    42. waste, dirt, filth or refuse.
  11. The Customer understands and fully accepts that if they knowingly or unknowingly send, or cause to handle, any of the goods mentioned in sub-clause 3.10 to the Supplier or subcontractors, they indemnify the Supplier and subcontractors from all resulting liability, however it may arise.
  12. The Customer understands and accepts that when using our Prepaid Consignment Kit service that each parcel they send must be no heavier than 20kg and does not exceed dimensions of the box provided as part of the Consignment Kit, should an alternative box be chosen. Parcels exceeding these dimensions and/or weight will not be eligible for the Prepaid Consignment Kit service and will be rejected.
  13. The Customer understands and accepts that in order to use the Prepaid Consignment Kit service they must clearly and securely apply to the parcel the appropriate valid label provided for that particular order, found in the account area at www.cudoni.com, in the Prepaid Consignment Kit or via email.
  14. As part of the service, where the Customer has a large quantity of goods, they may send more than one box. You should notify us either in writing at info@Cudoni.com, via live chat, SMS or WhatsApp or by calling us, if you require more than one box, so we can issue the relevant number of Prepaid Consignment Kits. The number of Prepaid Consignment Kits issued will always be at the sole discretion of the Supplier.
  15. The Supplier reserves the right to issue Prepaid Consignment Kits at its sole discretion, and is not required to issue any should it choose not to, without the requirement to declare the reason why.

4. Liability

  1. This clause 4 sets out the liability of the parties (including the liability for the acts or omissions of its employees, agents, consultants and subcontractors) to each other in respect of:
    1. the provision of the Services;
    2. any breach of this Contract, howsoever arising;
    3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Contract; and
    4. any other liability (including non-contractual) howsoever arising under any legal theory whatsoever, arising out of or in connection with this Contract.
  2. Nothing in this Contract shall exclude or limit either party's liability for:
    1. death or personal injury caused by its own negligence (or the negligence of its employees, agents or subcontractors);
    2. fraud or fraudulent misrepresentation; or
    3. any other matter for which it would be unlawful for either party to exclude or limit, or attempt to exclude or limit, its liability.
  3. Subject to sub-clause 4.2, the Supplier’s total liability to the Customer arising under or in connection with this Contract, whether arising in contract, tort (including negligence), non-performance, breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, shall in no circumstances exceed the amount of the accepted offer price made by the Supplier to the Customer.
  4. Subject to sub-clause 4.2, the Supplier shall not in any circumstances be liable to the Customer, whether arising in contract, tort (including negligence), non-performance, breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, arising under or in connection with this Contract for:
    1. loss of profits;
    2. loss of sales or business;
    3. depletion of goodwill;
    4. loss of data or information;
    5. any indirect or consequential loss
  5. Under no circumstances shall the Customer request that the Supplier or subcontractors carry any goods that are not accepted by the company or breach any or all of the conditions set out here and in clause 3. The Supplier and/or subcontractors accept absolutely no liability for any losses or harm which arises from the carriage of any prohibited or restricted items. Prohibited and restricted items are all those which the company does not accept details of in writing prior to collection, and those outlined in clause 3 and sub-clause 4.6.
  6. The Customer warrants that any goods contained within a parcel are as described by the Customer as when requested by the Supplier for a description of the goods to be transported. In order for the Supplier and subcontractors to comply with their legal obligations not to accept or carry Prohibited or Dangerous Goods, the Customer fully accepts that the Supplier and subcontractors are completely reliant upon the accuracy of the Customer’s description of the goods. Prohibited or Dangerous Goods are those defined in the following:
    1. the Classification, Packaging and Labelling Regulations: 1983;
    2. the Classification, Packaging and Labelling of Dangerous Substances Regulations: 1984;
    3. the Radioactive Substances (carriage by Road) (Great Britain) Regulations: 1974, and the Explosives by Road Regulations: 1996; and
    4. any other relevant legislation, regulations, amends to the above or means by which goods can represent a comparable hazard.
  7. The Customer accepts liability and indemnifies the Supplier and its subcontractors for any loss, damage or liability arising from a breach of the aforementioned warranties in clause 3, sub-clause 4.6 and in accordance with clause 9 of these Terms and Conditions.
  8. The Customer understands and accepts that parcels which are not accepted due to their unsuitability, due to reasons outlined in sub-clause 3.12 or otherwise, are their responsibility, and they fully indemnify the company against loss or damage.
  9. The Customer warrants that all goods collected by the Supplier and any of its subcontractors have been sufficiently packaged and labelled as outlined on its website www.cudoni.com, SMS, MMS, live chat, WhatsApp and email communications, and as outlined in sub-clause 4.10.
  10. The Customer accepts sole responsibility for packaging the goods correctly prior to shipment. Packages are deemed to have been sufficiently prepared for collection or drop-off when in accordance with the following guidelines:
    1. they are securely contained in a double-walled cardboard box or the Prepaid Consignment Kit box supplied by the Supplier;
    2. they are further protected within the box with additional padding surrounding the item such as bubble-wrap or equivalent;
    3. they are firmly secured within the double-walled cardboard box or the Prepaid Consignment Kit box supplied by the Supplier with thick brown tape or equivalent;
    4. the items they contain suitably fit inside the box
    5. the total size of any package does not exceed a weight limit of 20KGs;
    6. the appropriate valid postage label, downloaded from the account area at www.cudoni.com, via email or provided in the Prepaid Consignment Kit box, is securely attached and clearly visible on the exterior of the box.
  11. Any loss or damage claims which result from a parcel which fails to meet any of the provisions outlined in sub-clauses 4.9 and 4.10 will be immediately rejected.
  12. In the event of damage, all packaging must be kept for inspection. The item must be made available for inspection in the state in which it was delivered, and at the address that it was delivered to. If the item is moved or repaired, or if the item’s packaging is not kept, the claim will be rejected.
  13. Any goods collected by subcontractors on our behalf must be packaged in a way which allows them to adequately withstand a short drop. Where any goods are damaged as a result of a fall, but with the packaging intact, any claim for the goods in question will be rejected on the grounds that the internal packaging used by the Customer was not sufficient to protect the product.
  14. In the event that the Customer decides to leave any goods in a safe location for collection or with a third-party or agent, they do so with the acceptance that it is at their own risk. It is deemed that the goods have not been collected, and are therefore not in transit, unless the Customer possesses a genuine receipt confirming this. The Customer is never required to leave goods in a safe location or with a third-party or agent, and do so at their own discretion.
  15. Transit is deemed to have commenced when a parcel containing goods is given to the Supplier or subcontractors at the point of collection outlined by the Supplier, and is deemed to have ended, unless otherwise stated in writing, on acceptance at the Supplier’s warehouse and office facilities. Throughout the journey in transit, any goods that are transported are so at the Supplier’s full discretion, through any means of transportation, by any route they deem acceptable, and over any time period.
  16. The Customer understands that is their sole responsibility to issue subcontractors, with the correct information required to effectively pick-up the goods in question.
  17. The Customer understands and accepts, as outlined in clause 3 that the Supplier, or subcontractors they chooses to use may on occasion be unable to fulfil a collection or pick-up on a booked date or time. Therefore, the Customer fully accepts that the delivery time is subject to change solely at the Supplier’s and subcontractors’ discretion, and consequently agrees that the Supplier and their subcontractors will in no circumstances be liable, at all, for any indirect or resultant loss or damage as outlined in sub-clause 4.4 (a) – (e), except for the exclusions stated in sub-clause 4.2.
  18. The Supplier shall only be liable for any loss or damage of goods from the moment that it takes possession of them at its registered offices. If any goods are lost or damaged by the courier, to which the goods were consigned by the Customer for shipment to the Supplier, the Customer’s compensation will depend entirely on the compensation proposed by their chosen carrier. In order to ensure the best insurance coverage for their goods during shipment to the Supplier, Customers may, at their own discretion and cost, take our their own insurance covering the loss or damage of any goods during shipment to the Supplier. In this case, the Customer should not use the prepaid postage label sent by the Supplier.
  19. Where the Supplier chooses to insure the contents of a consignment kit package, it does so only to the lower value of what it believes the goods were worth from the valuation range that it provided to the Customer previously in writing, prior to shipment. Where a claim is successfully made, the Supplier will pay the earnings that the Customer would hypothetically have earned if each of the goods had successfully been sold at the lower value of the offer range, known as the reserve price.
  20. In no circumstances will the Supplier insure the contents of any Prepaid Consignment Kit package other than what it has already agreed to previously in writing.
  21. The Customer will at all times indemnify the Supplier and subcontractors against all losses, damages, expenses and costs incurred by the Supplier and subcontractors stemming from, or related to, the Customer’s breach of any of the warranties and guarantees provided in clause 3 and clause 4.
  22. The Customer will at all times indemnify the Supplier and subcontractors against all losses, damages, expense and costs incurred by the Supplier and subcontractors stemming from, and in relation to, all loss and damage of any and every essence beyond the liability of the Supplier and subcontractors under these Conditions, including the negligence of the Supplier and subcontractors.
  23. The Customer will at all times indemnify the Supplier and subcontractors against any duty, tax or levy not explicitly agreed to be paid, in writing, by the Supplier under any terms of the Contract. Furthermore, the Customer, as well as accepting their other obligations outlined in clauses 3 and 4, will at all times indemnify the Supplier and subcontractors against any liability stemming from, or related to, Section 30 (10) of the VAT Act (1994), including any comparable provision in any other jurisdiction, or any statutory amendments or re-enactments of that, in regards to any failure to export zero-rated goods and/or to meet any conditions in relation to zero-rated goods intended for export.
  24. The Customer acknowledges and fully accepts that the Supplier can under no circumstances accept any liability for the delay of parcels not due to the negligence of the Supplier and its subcontractors, which is determined by the Supplier at their sole discretion.

5. Data protection

  1. The Supplier shall process the Personal Data only to the extent, and in such a manner, as is necessary in order to meet the Supplier’s obligations under this Contract.
  2. Any Processing carried out by the Supplier will be in compliance with Data Protection Legislation and in accordance with the Supplier’s privacy and cookie policy, available here.
  3. The Supplier will only use Personal Data provided to the Supplier to provide the services, or to inform Data Subjects about similar services which the Supplier provides (if the Data Subject has given consent to receive this information).
  4. You acknowledge and agree that the Supplier may pass your details to credit reference agencies, as set out in the Supplier’s Privacy Policy.

6. Termination

  1. Without limiting its other rights or remedies, the Supplier may immediately terminate this Contract by giving the Customer notice.

7. Force majeure

  1. Provided it has complied with sub-clause 7.2, an Affected Party shall not be in breach of this Contract or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.
  2. The Affected Party shall:
    1. as soon as reasonably practicable after the start of the Force Majeure Event but no later than 7 days from its start, notify the other party in writing of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of its obligations under this Contract; and
    2. endeavour to mitigate the effect of the Force Majeure Event on the performance of its obligations.
  3. If the Force Majeure Event prevents, hinders or delays the Affected Party’s performance of its obligations for a continuous period of more than one month, the party not affected by the Force Majeure Event may terminate this Contract by giving 14 days’ notice to the Affected Party. The Supplier’s charges will be payable in their entirety in such circumstances.
  4. Where the Supplier is prevented from fulfilling any contractual obligations due to a Force Majeure Event, and is unable to return goods as a result, their liability is limited as outlined in clause 4, without detriment to the Supplier’s rights in common law to treat the agreement as frustrated, and therefore terminated.
  5. Where the Supplier is prevented from fulfilling any contractual obligations due to a Force Majeure Event, and returns goods to the Customer as a result, the Supplier’s liability is limited to the price paid for the Contract

8. Subcontracting

  1. The Supplier and their chosen subcontractors shall be entitled to subcontract any of the Supplier's obligations under this Contract. To the extent that any Processing of Personal Data is subcontracted, the Supplier will enter into written contracts with those subcontractors to ensure compliance with the GDPR.

9. General

  1. Assignment and other dealings. The Customer shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Contract without the Supplier’s prior written approval.
  2. The Supplier may, at its absolute discretion, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under this Contract.
  3. Entire Agreement. This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
  4. Each party agrees that, in entering into this Contract, it has not relied on, and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Contract, except in the case of fraud. Each party agrees that its only liability in respect of those representations and warranties that are set out in this Contract (whether made innocently or negligently) shall be for breach of contract.
  5. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
  6. Variation.No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
  7. No partnership or agency. Nothing in this Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
  8. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
  9. Third parties. No one other than a party to this Contract shall have any right to enforce any of its terms.
  10. Notice. Any notice or other communication given to a party under or in connection with this Contract shall be in writing, in English and shall be:
    1. delivered by hand or by pre-paid first-class post or other next Business Day delivery service at its address set out in the Order; or
    2. sent by email to the email address set out in the Order.
  11. Any notice shall be deemed to have been received:
    1. if delivered by hand, on signature of a delivery receipt;
    2. if sent by pre-paid first-class post or other next Business Day delivery service, at 9.00am on the second Business Day after posting or at the time recorded by the delivery service;
    3. if sent by email, the date that the email is sent, provided that the sending party can produce evidence that the email was correctly addressed and that it left its systems.
  12. A party may change its details set out in the Order by giving notice, the change taking effect for the party notified of the change at 9.00 AM GMT on the later of:
    1. the date, if any, specified in the notice as the effective date for the change; or
    2. the date five Business Days after deemed receipt of the notice.
  13. Clauses 9.10 to 9.12 do not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
  14. Waiver.No failure or delay by a party to exercise any right or remedy provided under this Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
  15. Severance. If any provision or part-provision of this Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 9.15 shall not affect the validity and enforceability of the rest of this Contract.
  16. Language. This Contract is drafted in the English language. If this Contract is translated into any other language, the English language version shall prevail.
  17. Governing law. This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  18. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

General Terms and Conditions for the Provision of Prepaid Postage Label

1. Interpretation

  1. Definitions The following definitions and rules of interpretation apply in this Contract:
    • Affected Party: a party which is prevented, hindered or delayed in or from performing any of its obligations under this Contract by a Force Majeure Event;
    • Business Day: a day which is not a Saturday or Sunday or a bank or national holiday in England;
    • Charges: the charges set out in the Order;
    • Confidential Information: any and all information disclosed to it by the other party concerning this terms of this Contract, the business affairs of the other party, including (but not limited to) information relating to a party’s operations, forecasts, processes, plans, data, materials, strategies, product information, know-how, sales and marketing activities, customers, clients or suppliers, prospective customers, prospective clients or prospective suppliers, designs, trade secrets, software and market opportunities;
    • Contract: a contract for the provision of Services;
    • Customer: the person or entity set out in the Order;
    • Data Protection Legislation: all applicable data protection and privacy legislation including Regulation (EU) 2016/679 (the "General Data Protection Regulation" or "GDPR") and the Privacy and Electronic Communications (EC Directive) Regulations and any guidance or codes of practice issued by any Regulator from time to time (all as amended, updated or re-enacted from time to time);
    • Data Subject: has the meaning given to it in the Data Protection Legislation;
    • Force Majeure Event: any circumstance not within a party’s reasonable control including, without limitation: acts of God, flood, drought, earthquake or other natural disaster; lock-outs, strikes or other labour disputes; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition; collapse of buildings, fire, explosion or accident; and/or interruption or failure of utility service;
    • Orders: The Customer’s order for Services;
    • Personal Data: the meaning given to it in the Data Protection Legislation;
    • Process and Processing: the meaning given to it in the Data Protection Legislation;
    • Services: the services to be provided by the Supplier under this Contract, as described in the Order;
    • Supplier: Quick Move Ltd, a company registered in England and Wales under company number 09788236 and with our registered office at 86-90 Paul Street, London, EC2A 4NE;
    • Terms: these General Terms and Conditions for the Provision of Prepaid Standard Post; and
    • VAT: value added tax chargeable under English law for the time being and any similar, additional tax. VAT Number: GB231220274
  2. Clause headings shall not affect the interpretation of this Contract.
  3. References to clauses and sub-clauses are to the clauses and sub-clauses of this Contract.
  4. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors and permitted assigns.
  5. Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
  6. A reference to a statute or statutory provision is a reference to it as mended, extended or re-enacted from time to time. A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.

2. Commencement and duration

  1. The Supplier agrees, but only as outlined in these Terms and Conditions, to carry goods that it accepts. These are signified by the issuing and acceptance of a valuation range, and the creation of a unique order reference containing items which are then accepted by the Supplier and confirmed to you as a successfully completed order by email. We will always outline and confirm in this email the eligibility of such items for our Prepaid Postage Label service, which are accepted by both the Supplier and the Customer.
  2. The Prepaid Postage Label service is strictly limited to the pickup, carriage and delivery of your goods in package.
  3. The Customer acknowledges and agrees that any goods accepted for collection or delivery via our Prepaid Postage Label service do not mean that we have agreed to be your bailee. The Supplier agrees to assume being a bailee of any goods only when they have passed a Quality Check and have been accepted in writing.
  4. The Customer acknowledges and accepts that any goods sent via our Prepaid Postage Label service are not transported by the Supplier, but by a subcontractor of our choosing. We, at all times, and at our sole discretion, may refuse carriage of any goods and/or parcel.
  5. The Customer fully agrees that all goods to be sent via the Prepaid Postage Label service follow all requirements outlined at www.cudoni.com, in clauses 3 and 4, and in any further live chat, SMS, MMS, WhatsApp and email communications between the Customer and Supplier.
  6. Our chosen subcontractors will only accept goods for transportation if in accordance with these Terms and Conditions.
  7. This Contract shall commence on the date of the Order and acceptance of the quote, and subject to earlier termination in accordance with its terms.
  8. The Supplier shall only be liable for any loss or damage of goods from the moment that it takes possession of them at its registered offices. If any goods are lost or damaged by the courier, to which the goods were consigned by the Customer for shipment to the Supplier, the Customer’s compensation will depend entirely on the compensation proposed by their chosen carrier. In order to ensure the best insurance coverage for their goods during shipment to the Supplier, Customers may, at their own discretion and cost, take out their own insurance covering the loss or damage of any goods during shipment to the Supplier. In this case, the Customer should not use the Prepaid Postage Label sent by the Supplier.
  9. The Supplier strongly advises that goods with sentimental value to the Customer, or those which could cause the Customer to suffer additional resultant losses should they be damaged or lost, should be insured by the Customer to cover the relevant losses, as the Supplier and subcontractors are not liable, in any circumstances, for any such consequential damages or losses.
  10. Where the Supplier chooses to insure the contents of a Prepaid Postage Label package, it does so only to the lower value of what it believes the goods were worth from the valuation range that it provided to the Customer previously in writing, prior to shipment. Where a claim is successfully made, the Supplier will pay the earnings that the Customer would hypothetically have earned if each of the goods had successfully been sold at the lower value of the offer range, known as the reserve price.
  11. In no circumstances will the Supplier insure the contents of any Prepaid Consignment Kit package other than what it has already agreed to previously in writing.

3. Provision of Services

  1. The Supplier shall provide the Services in accordance with:
    1. appropriate business-like manner; and
    2. good industry practice.
  2. The Supplier or subcontractors will make every effort to provide the Services on the dates agreed and in the timescales outlined but there may be delays due to circumstances beyond our control. Where the Supplier or subcontractors provides the Customer with an estimated time of arrival this should not be construed as offering any form of guarantee as to the time upon which the Supplier will attend to perform delivery.
  3. The Customer shall also notify the Supplier of any special circumstances which may be relevant to the provision of the Services; notably, if there is likely to be a dispute as to whether the goods for re-sale can be sold.
  4. The Customer confirms that they have the full authority for the Supplier to collect and re-sell goods, and dispose of anything unsellable or that the Supplier did not prior agree to be a bailee for in writing. The Customer shall indemnify the Supplier from and against any cost or expense the Supplier suffers or incurs from any third party as a result of your not having the authority for the Supplier to take the goods and potential waste.
  5. Where the Customer is not the owner of some or all of the goods being sent via the Prepaid Postage Label service, we will deem them to be acting as an agent acting in the complete interests of the owner(s) goods for all future service activity.
  6. If the Supplier or subcontractors are found to be handling goods they do not accept, they reserve the right to immediately dispose of or destroy all goods. In such event you shall still be fully liable to pay for any resultant penalties, claims, damages, expenses and costs, and indemnify the Supplier and subcontractors from all loss and damages.
  7. If the Supplier or subcontractors detects or suspects there may be any hazardous or dangerous substances or materials in any parcels sent, they reserve the right to immediately dispose of or destroy all goods. In such event you shall still be fully liable to pay for any resultant penalties, claims, damages, expenses and costs, however they may arise, and indemnify the Supplier and subcontractors from all loss and damages.
  8. If the Supplier or subcontractors needs to appoint an expert to remove such materials already loaded onto our vans, the Supplier reserves the right to charge you for all penalties, claims, damages, expenses and costs.
  9. The Supplier and the subcontractors, at their sole discretion, reserve the right to refuse to offer any Prepaid Postage Label services to any individual, groups or all Customers without any notice being provided.
  10. You agree not to send any of the following items:
    1. aerosols, aftershaves and fragrances;
    2. airbags;
    3. alcoholic beverages
    4. ammunition;
    5. aromatherapy oil;
    6. asbestos;
    7. basins;
    8. batteries;
    9. cash, credit or debit cards, cheques
    10. chainsaw;
    11. Christmas crackers;
    12. clinical waste, medical waste, and human remains;
    13. drugs and narcotics;
    14. corrosive substances;
    15. counterfeit currency, bank notes and postage stamps;
    16. documents and passports;
    17. dry ice and frozen water;
    18. engines, bonnets, bumpers, gearboxes, steering wheels, tyres, windscreens;
    19. environmental waste;
    20. electrical items containing any batteries exceeding 100Wh
    21. fire extinguisher;
    22. flammable liquids and solutions;
    23. gases;
    24. goods made in foreign prisons;
    25. infectious substances UN2814 or UN2900;
    26. ivory;
    27. knives;
    28. lighters and refills containing flammable liquid or gas;
    29. liquids, nail varnish, paint, creams, oil;
    30. living creatures, animals and reptiles;
    31. lottery tickets and tickets related to advertisements for illegal lotteries;
    32. magnetised materials;
    33. matches and weapons;
    34. medical equipment;
    35. pesticides and radioactive materials;
    36. poisonous, toxic liquids, solids or gases;
    37. seatbelt tensioners;
    38. sofas, settees, sinks;
    39. slush syrup;
    40. solvent-based paints, wood varnishes and enamels;
    41. tobacco and tobacco products;
    42. waste, dirt, filth or refuse.
  11. The Customer understands and fully accepts that if they knowingly or unknowingly send, or cause to handle, any of the goods mentioned in sub-clause 3.10 to the Supplier or subcontractors, they indemnify the Supplier and subcontractors from all resulting liability, however it may arise.
  12. The Customer understands and accepts that when using our Prepaid Postage Label service that each parcel they send must be no heavier than 20kg and does not exceed dimensions of 610mm (61cm) in length x 460mm (46cm) in width x 460mm (46cm) in height. Parcels exceeding these dimensions and/or weight will not be eligible for the Prepaid Postage Label service and will be rejected.
  13. The Customer understands and accepts that in order to use the Prepaid Postage Label service they must print, and clearly and securely apply to the parcel the valid label provided in the account area at www.cudoni.com or via email.

4. Liability

  1. This clause 4 sets out the liability of the parties (including the liability for the acts or omissions of its employees, agents, consultants and subcontractors) to each other in respect of:
    1. the provision of the Services;
    2. any breach of this Contract, howsoever arising;
    3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Contract; and
    4. any other liability (including non-contractual) howsoever arising under any legal theory whatsoever, arising out of or in connection with this Contract.
  2. Nothing in this Contract shall exclude or limit either party's liability for:
    1. death or personal injury caused by its own negligence (or the negligence of its employees, agents or subcontractors);
    2. fraud or fraudulent misrepresentation; or
    3. any other matter for which it would be unlawful for either party to exclude or limit, or attempt to exclude or limit, its liability.
  3. Subject to sub-clause 4.2, the Supplier’s total liability to the Customer arising under or in connection with this Contract, whether arising in contract, tort (including negligence), non-performance, breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, shall in no circumstances exceed the amount of the hypothetical earnings the Customer would receive had the goods successfully been sold at the accepted lower-end of the valuation range made by the Supplier to the Customer, known as the reserve price.
  4. Subject to sub-clause 4.2, the Supplier shall not in any circumstances be liable to the Customer, whether arising in contract, tort (including negligence), non-performance, breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, arising under or in connection with this Contract for:
    1. loss of profits;
    2. loss of sales or business;
    3. depletion of goodwill;
    4. loss of data or information;
    5. any indirect or consequential loss.
  5. Under no circumstances shall the Customer request that the Supplier or subcontractors carry any goods that are not accepted by the company or breach any or all of the conditions set out here and in clause 3. The Supplier and/or subcontractors accept absolutely no liability for any losses or harm which arises from the carriage of any prohibited or restricted items. Prohibited and restricted items are all those which the company does not accept details of in writing prior to collection, and those outlined in clause 3 and sub-clause 4.6.
  6. The Customer warrants that any goods contained within a parcel are as described by the Customer as when requested by the Supplier for a description of the goods to be transported. In order for the Supplier and subcontractors to comply with their legal obligations not to accept or carry Prohibited or Dangerous Goods, the Customer fully accepts that the Supplier and subcontractors are completely reliant upon the accuracy of the Customer’s description of the goods. Prohibited or Dangerous Goods are those defined in the following:
    1. the Classification, Packaging and Labelling Regulations: 1983
    2. the Classification, Packaging and Labelling of Dangerous Substances Regulations: 1984;
    3. the Radioactive Substances (carriage by Road) (Great Britain) Regulations: 1974, and the Explosives by Road Regulations: 1996; and
    4. any other relevant legislation, regulations, amends to the above or means by which goods can represent a comparable hazard.
  7. The Customer accepts liability and indemnifies the Supplier and its subcontractors for any loss, damage or liability arising from a breach of the aforementioned warranties in clause 3, sub-clause 4.6 and in accordance with clause 9 of these Terms and Conditions.
  8. The Customer warrants that all goods collected by the Supplier and any of its subcontractors have been sufficiently packaged and labelled as outlined on its website www.cudoni.com, SMS, MMS, live chat, WhatsApp and email communications, and as outlined in sub-clause 4.9.
  9. The Customer warrants that all goods collected by the Supplier and any of its subcontractors have been sufficiently packaged and labelled as outlined on its website www.cudoni.com, SMS, MMS, live chat, WhatsApp and email communications, and as outlined in sub-clause 4.10.
  10. Packages are deemed to have been sufficiently prepared for collection when in accordance with the following guidelines:
    1. they are securely contained in a double-walled cardboard box or the Prepaid Consignment Kit box supplied by the Supplier;
    2. they are further protected within the box with additional padding surrounding the item such as bubble-wrap or equivalent;
    3. they are firmly secured within the double-walled cardboard box or the Prepaid Consignment Kit box supplied by the Supplier with thick brown tape or equivalent;
    4. the items they contain suitably fit inside the box;
    5. the total size of any package does not exceed the weight limit and dimensions stated in sub-clause 3.11;
    6. the appropriate valid postage label, downloaded from the account area at www.cudoni.com or via email, is securely attached and clearly visible on the exterior of the box, as outlined in sub-clause 3.12.
  11. Any loss or damage claims which result from a parcel which fails to meet any of the provisions outlined in sub-clauses 4.8 and 4.9 will be immediately rejected.
  12. In the event of damage, all packaging must be kept for inspection. The item must be made available for inspection in the state in which it was delivered, and at the address that it was delivered to. If the item is moved or repaired, or if the item’s packaging is not kept, the claim will be rejected.
  13. Any goods collected by the subcontractors on our behalf must be packaged in a way which allows them to adequately withstand a short drop. Where any goods are damaged as a result of a fall, but with the packaging intact, any claim for the goods in question will be rejected on the grounds that the internal packaging used by the Customer was not sufficient to protect the product.
  14. In the event that the Customer decides to leave any goods in a safe location for collection or with a third-party or agent, they do so with the acceptance that it is at their own risk. It is deemed that the goods have not been collected, and are therefore not in transit, unless the Customer possesses a genuine receipt confirming this. The Customer is never required to leave goods in a safe location or with a third-party or agent, and do so at their own discretion.
  15. Transit is deemed to have commenced when a parcel containing goods is given to the Supplier or subcontractors at the point of collection outlined by the Supplier, and is deemed to have ended, unless otherwise stated in writing, on acceptance at the Supplier’s warehouse and office facilities. Throughout the journey in transit, any goods that are transported are so at the Supplier’s full discretion, through any means of transportation, by any route they deem acceptable, and over any time period.
  16. The Customer understands that is their sole responsibility to issue the Supplier, and by extension subcontractors, with the correct information required to effectively pick-up the goods in question.
  17. The Customer understands and accepts, as outlined in clause 3 that the Supplier, or subcontractors they choose to use may on occasion be unable to fulfil a collection or pick-up on a booked date or time. Therefore, the Customer fully accepts that the delivery time is subject to change solely at the Supplier’s and their subcontractors’ discretion, and consequently agrees that the Supplier and their subcontractors will in no circumstances be liable, at all, for any indirect or resultant loss or damage as outlined in sub-clause 4.4 (a) – (e), except for the exclusions stated in sub-clause 4.2.
  18. The Supplier shall only be liable for any loss or damage of goods from the moment that it takes possession of them at its registered offices. If any goods are lost or damaged by the courier, to which the goods were consigned by the Customer for shipment to the Supplier, the Customer’s compensation will depend entirely on the compensation proposed by their chosen carrier. In order to ensure the best insurance coverage for their goods during shipment to the Supplier, Customers may, at their own discretion and cost, take our their own insurance covering the loss or damage of any goods during shipment to the Supplier. In this case, the Customer should not use the prepaid postage label sent by the Supplier.
  19. Where the Supplier chooses to insure the contents of a Prepaid Postage Label package, it does so only to the lower value of what it believes the goods were worth from the valuation range that it provided to the Customer previously in writing, prior to shipment. Where a claim is successfully made, the Supplier will pay the earnings that the Customer would hypothetically have earned if each of the goods had successfully been sold at the lower value of the offer range, known as the reserve price.
  20. In no circumstances will the Supplier insure the contents of any Prepaid Postage Label package other than what it has already agreed to previously in writing.
  21. The Customer will at all times indemnify the Supplier and subcontractors against all losses, damages, expense and costs incurred by the Supplier and subcontractors stemming from, and in relation to, all loss and damage of any and every essence beyond the liability of the Supplier and subcontractors under these Conditions, including the negligence of the Supplier and subcontractors.
  22. The Customer will at all times indemnify the Supplier and subcontractors against all losses, damages, expenses and costs incurred by the Supplier and subcontractors stemming from, or related to, the Customer’s breach of any of the warranties and guarantees provided in clause 3 and clause 4.
  23. The Customer will at all times indemnify the Supplier and subcontractors against all losses, damages, expense and costs incurred by the Supplier and subcontractors stemming from, and in relation to, all loss and damage of any and every essence beyond the liability of the Supplier and subcontractors under these Conditions, including the negligence of the Supplier and/or their subcontractors.
  24. The Customer will at all times indemnify the Supplier and subcontractors against any duty, tax or levy not explicitly agreed to be paid, in writing, by the Supplier under any terms of the Contract. Furthermore, the Customer, as well as accepting their other obligations outlined in clauses 3 and 4, will at all times indemnify the Supplier and subcontractors against any liability stemming from, or related to, Section 30 (10) of the VAT Act (1994), including any comparable provision in any other jurisdiction, or any statutory amendments or re-enactments of that, in regards to any failure to export zero-rated goods and/or to meet any conditions in relation to zero-rated goods intended for export.
  25. The Customer acknowledges and fully accepts that the Supplier can under no circumstances accept any liability for the delay of parcels not due to the negligence of the Supplier, which is determined by the Supplier at their sole discretion.

5. Data protection

  1. The Supplier shall process the Personal Data only to the extent, and in such a manner, as is necessary in order to meet the Supplier’s obligations under this Contract.
  2. Any Processing carried out by the Supplier will be in compliance with Data Protection Legislation and in accordance with the Supplier’s privacy and cookie policy, available here
  3. The Supplier will only use Personal Data provided to the Supplier to provide the services, or to inform Data Subjects about similar services which the Supplier provides (if the Data Subject has given the Supplier consent to receive this information).
  4. You acknowledge and agree that the Supplier may pass your details to credit reference agencies as set out in the Supplier’s Privacy Policy.

6. Termination

  1. Without limiting its other rights or remedies, the Supplier may immediately terminate this Contract by giving the Customer notice.

7. Force majeure

  1. Provided it has complied with sub-clause 7.2, an Affected Party shall not be in breach of this Contract or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.
  2. The Affected Party shall:
    1. as soon as reasonably practicable after the start of the Force Majeure Event but no later than 7 days from its start, notify the other party in writing of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of its obligations under this Contract; and
    2. endeavour to mitigate the effect of the Force Majeure Event on the performance of its obligations.
  3. If the Force Majeure Event prevents, hinders or delays the Affected Party’s performance of its obligations for a continuous period of more than one month, the party not affected by the Force Majeure Event may terminate this Contract by giving 14 days’ notice to the Affected Party. The Supplier’s charges will be payable in their entirety in such circumstances.
  4. Where the Supplier is prevented from fulfilling any contractual obligations due to a Force Majeure Event, and is unable to return goods as a result, their liability is limited as outlined in clause 4, without detriment to the Supplier’s rights in common law to treat the agreement as frustrated, and therefore terminated.
  5. Where the Supplier is prevented from fulfilling any contractual obligations due to a Force Majeure Event, and returns goods to the Customer as a result, the Supplier’s liability is limited to the price paid for the Contract.

8. Subcontracting

  1. The Supplier shall be entitled to subcontract any of the Supplier's obligations under this Contract. To the extent that any Processing of Personal Data is subcontracted, the Supplier will enter into written contracts with those subcontractors to ensure compliance with the GDPR.

9. General

  1. Assignment and other dealings. The Customer shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Contract without the Supplier’s prior written approval.
  2. The Supplier may, at its absolute discretion, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under this Contract.
  3. Entire Agreement. This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
  4. Each party agrees that, in entering into this Contract, it has not relied on, and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Contract, except in the case of fraud. Each party agrees that its only liability in respect of those representations and warranties that are set out in this Contract (whether made innocently or negligently) shall be for breach of contract.
  5. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
  6. Variation. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
  7. No partnership or agency. Nothing in this Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
  8. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
  9. Third parties. No one other than a party to this Contract shall have any right to enforce any of its terms.
  10. Notice. Any notice or other communication given to a party under or in connection with this Contract shall be in writing, in English and shall be:
    1. delivered by hand or by pre-paid first-class post or other next Business Day delivery service at its address set out in the Order; or
    2. sent by email to the email address set out in the Order.
  11. Any notice shall be deemed to have been received:
    1. if delivered by hand, on signature of a delivery receipt;
    2. if sent by pre-paid first-class post or other next Business Day delivery service, at 9.00am on the second Business Day after posting or at the time recorded by the delivery service;
    3. if sent by email, the date that the email is sent, provided that the sending party can produce evidence that the email was correctly addressed and that it left its systems.
  12. A party may change its details set out in the Order by giving notice, the change taking effect for the party notified of the change at 9.00 AM GMT on the later of:
    1. the date, if any, specified in the notice as the effective date for the change; or
    2. the date five Business Days after deemed receipt of the notice.
  13. Clauses 9.10 to 9.12 do not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution
  14. Waiver. No failure or delay by a party to exercise any right or remedy provided under this Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
  15. Severance. If any provision or part-provision of this Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 9.15 shall not affect the validity and enforceability of the rest of this Contract.
  16. Language. This Contract is drafted in the English language. If this Contract is translated into any other language, the English language version shall prevail.
  17. Governing law. This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  18. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

Seller Terms and Conditions

1. Interpretation

  1. Definitions The following definitions and rules of interpretation apply in this Contract:
    • Affected Party: a party which is prevented, hindered or delayed in or from performing any of its obligations under this Contract by a Force Majeure Event;
    • Business Day: a day which is not a Saturday or Sunday or a bank or national holiday in England;
    • Charges: the charges set out in the Order;
    • Confidential Information: any and all information disclosed to it by the other party concerning this terms of this Contract, the business affairs of the other party, including (but not limited to) information relating to a party’s operations, forecasts, processes, plans, data, materials, strategies, product information, know-how, sales and marketing activities, customers, clients or suppliers, prospective customers, prospective clients or prospective suppliers, designs, trade secrets, software and market opportunities;
    • Contract: a contract for the provision of Services;
    • Customer: the person or entity set out in the Order;
    • Data Protection Legislation: all applicable data protection and privacy legislation including Regulation (EU) 2016/679 (the "General Data Protection Regulation" or "GDPR") and the Privacy and Electronic Communications (EC Directive) Regulations and any guidance or codes of practice issued by any Regulator from time to time (all as amended, updated or re-enacted from time to time);
    • Data Subject: has the meaning given to it in the Data Protection Legislation;
    • Force Majeure Event: any circumstance not within a party’s reasonable control including, without limitation: acts of God, flood, drought, earthquake or other natural disaster; lock-outs, strikes or other labour disputes; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition; collapse of buildings, fire, explosion or accident; and/or interruption or failure of utility service;
    • Orders: The Customer’s order for Services;
    • Personal Data: the meaning given to it in the Data Protection Legislation;
    • Process and Processing: the meaning given to it in the Data Protection Legislation;
    • Services: the services to be provided by the Supplier under this Contract, as described in the Order;
    • Supplier: Quick Move Ltd, a company registered in England and Wales under company number 09788236 and with our registered office at 86-90 Paul Street, London, EC2A 4NE;
    • Terms: these General Terms and Conditions for the Provision of Prepaid Standard Post; and
    • VAT: value added tax chargeable under English law for the time being and any similar, additional tax. VAT Number: GB231220274
  2. Clause headings shall not affect the interpretation of this Contract.
  3. References to clauses and sub-clauses are to the clauses and sub-clauses of this Contract.
  4. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors and permitted assigns.
  5. Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
  6. A reference to a statute or statutory provision is a reference to it as mended, extended or re-enacted from time to time. A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.

2. Commencement and duration

  1. This Contract shall commence on the date of the Order, and subject to earlier termination in accordance with its terms.
  2. If the Customer is a consumer and has made an Order by telephone or email, the Customer has the right to cancel this Contract under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 (‘Distance Selling Regulations’). The Customer may cancel their Order within 14 (fourteen) calendar days from when the Customer placed the Order, starting from the day after the day the Order is made.
  3. If the Customer is a consumer and the Customer exercises their right to cancel their Order under the Distance Selling Regulations, the Customer will receive a full refund of the Charges within 14 calendar days of the day on which the Customer gave the Supplier notice of cancellation unless we have commenced the Services within the 14 day period.
  4. After the Supplier has commenced the Services, items are subject to a 12-month minimum agreed bailment period. At the end of this 12-month period, the Supplier will give the Customer 7 days’ notice to request that the items are sent back or collected, or will extend the bailment period by a further 12 months.
  5. In any event where the Customer requests that their item is returned within the 12-month contract period, they will be liable to pay a £15 administration fee per item plus cost of postage.

3. Provision of services

  1. The Customer acknowledges and agrees that any goods accepted for collection or delivery via any of the Supplier’s VIP, Prepaid Consignment Kit or Prepaid Postage Label services does not mean that the Supplier has agreed to be their bailee. The Supplier agrees to assume being a bailee of goods only when they have been received at any of their warehouse facilities, passed a Quality Check and have been accepted in writing.
  2. The Customer authorises the Supplier to act as their selling agent for any items that they have handed over into the Supplier’s possession. The Supplier agrees to act as the Customer’s selling agent only in regard to items which the Supplier deems saleable.
  3. The Supplier reserves the right, at any point in time, to deem any item as unsellable. In such instances, we will notify you at the first possible opportunity and present you with the options to have it returned, collect the item, donate it to charity or dispose of it. Our acceptance of any items does not represent a guarantee that the items will be sold.
    1. Where any items are deemed unsellable, the Supplier may give the Customer 7 days’ notice to request the items be sent back or to collect the items. For items not deemed large, the Customer is liable for the full cost to the Supplier of original collection and delivery, return delivery, postage and packaging, plus a £15 administration fee.
    2. The Supplier reserves the right to charge the Customer whatever amount they feel necessary, at their sole discretion, to ensure the safe return to the Customer of any items; including for services both insured and tracked.
    3. Any fees outlined in sub-clause 3.4 will be made payable prior to the item/s in question being returned and always within 7 days. Where the Customer is allowed to come and collect any items, standard or large, there will be a £15 charge, and the Supplier will require a collection time to be agreed at least 48 hours in advance. It is at the sole discretion of the Supplier whether they allow the Customer to collect items on-site.
    4. In any circumstance where a request is made for item/s to be returned, but the Customer has not paid the Supplier the stated costs within the required 7-day period, legal ownership of any item/s will transfer to the Supplier, and the Supplier shall accept any profit or loss associated with the disposal of the item.
  4. Where a customer has already notified us, verbally or in writing, that they consent to any unsellable items being donated to charity or disposed of, the Supplier is not required to provide any notice.
  5. In any circumstance where there is no transfer in ownership, the Supplier will continue to act as the bailee.
  6. At the end of every 12-month period from providing written acceptance of the Customer’s goods, the Supplier will notify the Customer of item/s that have not yet been sold. For these items, the Supplier will notify the Customer before selling the item below any reserve price.
  7. The Customer authorises the Supplier to list and sell their items on any eCommerce platform the Supplier chooses, or through online or offline private sale, in any country globally. This includes, but is not limited to, Etsy, Rakuten, eBay, Gumtree, Amazon and any web-platforms owned by Quick Move Ltd or affiliates. In no circumstances is the Supplier required to provide information as to where particular items are listed at a given point in time, as is required to extract the maximum value from goods for the Customer.
  8. The Customer agrees that all aspects of a listing for sale are selected at the sole discretion of the Supplier, with a view to getting the Customer the highest price possible. This includes offering items to buyers’ partially- or fully-inclusive of postage and packaging costs; listed as “free postage and packaging” if fully-inclusive. Where this occurs, the Supplier deducts the relevant postage and packaging fees to produce the Net Sales Value of an item.
  9. When authorising the Supplier to act as an agent, the Customer agrees to the following:
    1. Where the Supplier arranges collection through a third-party provider, the liability for the items in transit shall be according to the terms and conditions of the third-party. These are available on request by contacting us at info@Cudoni.com.
    2. Where items are deemed too large to post, at the Supplier’s sole discretion, the Supplier will require buyers of the Customer’s items to collect it from our premises with an extended-storage, administrative and handling fee, paid by the buyer of the Customer’s items. The contingent valuation range for any item is based solely on an estimation of sales price and costs incurred by the Supplier in acting as a bailee for the Customer. Therefore, the Customer understands and fully accepts that the actual sales price and costs incurred by the Supplier may vary from the projected ones, and from which the Supplier may profit or incur a loss from this;
    3. Where the Supplier sells the Customer’s items through their own web-platforms, they will benefit from an eCommerce commission, paid by the buyer of the Customer’s items;
    4. When selling through third-party eCommerce providers, they may offer the Supplier discounts or benefits which may not be factored into the standard eCommerce cost projections and from which the Supplier may profit through reduced costs;
    5. Where the Supplier charges a buyer of your items postage and packaging fees for the safe delivery of items, the Supplier chooses the item classification at their sole discretion, and this may not be the exact cost and the Supplier may profit or incur a loss from this activity. This cost is variable dependent on the size, value and country where the item is shipped to;
    6. Where the Supplier deducts all postage and packaging costs and third-party eCommerce fees, this is from the Net Sales Value of each individual item;
    7. Any valuations provided to the Customer, verbally or in writing, are sales estimates prior to the Supplier’s commission being taken.
    8. The recorded sale value of each item is the Net Sales Value for that item. The Supplier's commission and additional costs incurred are deducted from the Net Sales Value on an item-by-item basis;
    9. Additional costs incurred by the Supplier, referring to those outlined in sub-clause 3.7, include, but are not limited to; the testing of goods (including electrical testing), cleaning, upcycling or refurbishment, professional photography and editing, storage, client handling, sorting, picking and shipping, and general administrative fees.
    10. The Customer acknowledges and agrees they will receive the following amount based on the Net Sales Value of each individual item:
      1. A Commission equal to 60% of the Net Sales Value where the total of the goods sold is less than £1,000 during the contract period;
      2. A Commission equal to 65% of the Net Sales Value where the total of the goods sold is between £1,001 and £10,000 during the contract period;
      3. A Commission equal to 70% of the Net Sales Value where the total of the goods sold is more than £10,000 during the contract period.
      4. For the sale of each individual good, the Customer accepts that the Supplier will take a minimum Commission amount which equates to no less than £15.
    11. All sales are subject to our current ‘eCommerce Seller’ terms and conditions, as published here;
    12. Without additional notice, the Supplier can enter the Customer into a contractual agreement for sale with a buyer. Ownership will transfer directly to the buyer on payment to the Supplier for dispatch or collection.
    13. Where items are returned to us by the buyer, eCommerce fees are refunded but postage charges are not.

4. Customer obligations

  1. When engaging the Supplier to act as your selling agent, the Customer warrants that all items are either their own and that the Customer is not constrained from selling them in any way, or are acting as an agent in the complete interests of the owner/s goods for all future service activity.
  2. The Customer will notify the Supplier of any defects, faults or anything material to the value of the item prior to a contingent valuation range being issued by the Supplier.
  3. The Customer warrants that when listing item/s by photograph or video, or providing information through email, that they are solely responsible for the content and accuracy of the item offered. Information regarding the item/s in question must include: relevant brand names, appropriate serial numbers, condition and any additional information which will aid the Supplier with the information required to appropriately assess whether they are able to be sold through the Supplier’s service and their value.
  4. The Customer will not ask the Supplier to sell counterfeit, restricted or prohibited items.
  5. The Customer will not act in any way which will interfere with the proper and fair progress of the sales process once underway - and in particular the Customer will not bid on any of their own items.
  6. The Customer will indemnify the Supplier against any loss or damage, including loss of commission, due to breaches of any of the obligations set out in clause 4.
  7. The Customer understands that they will not be able to withdraw items from the sales process if the Supplier has made commitments to buyers.
  8. The Customer recognises and consents that items collected by the Supplier may be used in images, videos and various other media forms for the purposes of promotion, advertisement and marketing. The Customer recognises that any created images, video or other media remain the intellectual property of the Supplier at all times, anywhere in the world.

5. Charges and payment

  1. Registering to join the Service and listing any item/s for sale, donation or disposal is free to the Customer.
  2. The Customer acknowledges and accepts that the Supplier, at their sole discretion, reserves the right to charge for the use of some of its services, such as when items are required or requested to be disposed of. Such charges are debited from the Customer’s account balance, or if this is not possible, can be invoiced to the Customer and made to be payable within 7 days.
  3. The Supplier will make payment to the Customer following the successful sale of their item/s, minus its commission, on the first or third Friday in a given month. The Supplier will make a payment to a Customer for sold goods on the next first or third Friday in a given month after the buyers return period has expired. On some occasions, particularly those where the goods are shipped internationally, this can take up to 44 days.
  4. The Supplier will make payment to the Customer on the sale of their items only by bank transfer. The Supplier may choose to make a payment using any other payment method, at their sole discretion, following a request by the Customer.

6. Liability

  1. This clause 6 sets out the liability of the parties (including the liability for the acts or omissions of its employees, agents, consultants and subcontractors) to each other in respect of:
    1. the provision of the Services;
    2. any breach of this Contract, howsoever arising;
    3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Contract; and
    4. any other liability (including non-contractual) howsoever arising under any legal theory whatsoever, arising out of or in connection with this Contract.
  2. Nothing in this Contract shall exclude or limit either party's liability for:
    1. death or personal injury caused by its own negligence (or the negligence of its employees, agents or subcontractors);
    2. fraud or fraudulent misrepresentation; or
    3. any other matter for which it would be unlawful for either party to exclude or limit, or attempt to exclude or limit, its liability.
  3. Subject to sub-clause 6.2, the Supplier’s total liability to the Customer arising under or in connection with this Contract, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, shall in no circumstances exceed the amount of selling price of the Customer’s item.
  4. Subject to sub-clause 6.2, the Supplier shall not be liable to the Customer, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, arising under or in connection with this Contract for:
    1. loss of profits;
    2. loss of sales or business;
    3. depletion of goodwill;
    4. loss of data or information;
    5. any indirect or consequential loss.
  5. As a UK and EU business seller, the Supplier is required to comply with statutory regulations such as the Consumer Contracts Regulations (2014) amongst others. Resultantly, the Supplier allows returns for most items sold via any of their sales channels within a 30-day period from when delivery is confirmed by tracking information, or 44 days from when the item was confirmed as dispatched. The Customer is liable for any items returned to the Supplier within this period. Examples of why items may be returned, include, but are not limited to:
    1. the item/s did not match the description provided by the Customer;
    2. the item/s breached the Supplier’s or any of the Supplier’s contractors’ abilities to operate in compliance with UK and/or EU law, leading to confiscation, non-delivery and/or disposal;
    3. the item/s were not the one/s associated with the relevant and valid sale through one of our sales platforms;
    4. the item/s were noted as damaged by the Supplier or their subcontractors when received;
    5. the item/s are no longer wanted or required by the buyer of the Customer’s item/s, decided at the buyer’s sole discretion.
  6. Where the Supplier finds against the Customer in a claim resulting from the buyer’s purchase of the Customer’s item, then the Customer fully indemnifies the Supplier against any further cost, and the Customer will be liable to pay any costs and expenses incurred by the Supplier in returning the item to the Customer, as well as any prior costs and expenses incurred by the Supplier in obtaining the item from you, and any amounts paid to the Customer for the item/s by the Supplier.
  7. In any circumstances where the Customer wishes for the Supplier to return their goods to be before the end of the pre-agreed 12-months contract period, they will be liable for a £15 administration fee plus postage cost.
  8. The Customer acknowledges and fully understands that they are, under no circumstances, ever to send the Supplier or use any of the Supplier’s subcontracted services to send any of the following prohibited items:
    1. aerosols, aftershaves and fragrances;
    2. airbags;
    3. alcoholic beverages
    4. ammunition;
    5. aromatherapy oil;
    6. asbestos;
    7. basins;
    8. batteries;
    9. cash, credit or debit cards, cheques
    10. chainsaw;
    11. Christmas crackers;
    12. clinical waste, medical waste, and human remains;
    13. drugs and narcotics;
    14. corrosive substances;
    15. counterfeit currency, bank notes and postage stamps;
    16. documents and passports;
    17. dry ice and frozen water;
    18. engines, bonnets, bumpers, gearboxes, steering wheels, tyres, windscreens;
    19. environmental waste;
    20. electrical items containing any batteries exceeding 100Wh
    21. fire extinguisher;
    22. flammable liquids and solutions;
    23. gases;
    24. goods made in foreign prisons;
    25. infectious substances UN2814 or UN2900;
    26. ivory;
    27. knives;
    28. lighters and refills containing flammable liquid or gas;
    29. liquids, nail varnish, paint, creams, oil;
    30. living creatures, animals and reptiles;
    31. lottery tickets and tickets related to advertisements for illegal lotteries;
    32. magnetised materials;
    33. matches and weapons;
    34. medical equipment;
    35. pesticides and radioactive materials;
    36. poisonous, toxic liquids, solids or gases;
    37. seatbelt tensioners;
    38. sofas, settees, sinks;
    39. slush syrup;
    40. solvent-based paints, wood varnishes and enamels;
    41. tobacco and tobacco products;
    42. waste, dirt, filth or refuse.
  9. In addition to sub-clause 6.8, the Customer warrants that any goods contained within a parcel are as described by the Customer as when requested by the Supplier for a description of the goods to be sent. The Customer fully accepts that the Supplier and any of its subcontractors are completely reliant upon the accuracy of the Customer’s description of the goods. Prohibited or Dangerous Goods are those defined in the following:
    1. the Classification, Packaging and Labelling Regulations: 1983;
    2. the Classification, Packaging and Labelling of Dangerous Substances Regulations: 1984;
    3. the Radioactive Substances (carriage by Road) (Great Britain) Regulations: 1974, and the Explosives by Road Regulations: 1996;
    4. any other relevant legislation, regulations, amends to the above or means by which goods can represent a comparable hazard.

7. Data protection

  1. The Supplier shall process the Personal Data only to the extent, and in such a manner, as is necessary in order to meet the Supplier’s obligations under this Contract.
  2. Any Processing carried out by the Supplier will be in compliance with the Data Protection Legislation and in accordance with the Supplier’s privacy and cookie policy: Privacy Policy
  3. The Supplier will only use Personal Data provided to the Supplier to provide the services, or to inform Data Subjects about similar services which the Supplier provides (if the Data Subject has given the Supplier consent to receive this information).
  4. The Customer acknowledges and agrees that the Supplier may pass your details to credit reference agencies as set out in the Supplier’s Privacy Policy.

8. Termination

  1. Without limiting its other rights or remedies, the Supplier may immediately terminate this Contract by giving the Customer notice.

9. Force majeure

  1. Provided it has complied with sub-clause 9.2, an Affected Party shall not be in breach of this Contract or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.
  2. The Affected Party shall:
    1. as soon as reasonably practicable after the start of the Force Majeure Event but no later than 5 days from its start, notify the other party in writing of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of its obligations under this Contract; and
    2. endeavour to mitigate the effect of the Force Majeure Event on the performance of its obligations.
  3. If the Force Majeure Event prevents, hinders or delays the Affected Party’s performance of its obligations for a continuous period of more than one month, the party not affected by the Force Majeure Event may terminate this Contract by giving 14 days’ notice to the Affected Party.

10. Subcontracting

  1. The Supplier shall be entitled to subcontract any of the Supplier's obligations under this Contract. To the extent that any Processing of Personal Data is subcontracted, the Supplier will enter into written contracts with those subcontractors to ensure compliance with the GDPR.

11. General

  1. Assignment and other dealings The Customer shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Contract without the Supplier’s prior written approval.
  2. The Supplier may, at its absolute discretion, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under this Contract.
  3. Entire Agreement. This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
  4. Each party agrees that, in entering into this Contract, it has not relied on, and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Contract, except in the case of fraud. Each party agrees that its only liability in respect of those representations and warranties that are set out in this Contract (whether made innocently or negligently) shall be for breach of contract.
  5. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
  6. Variation. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
  7. No partnership or agency. Nothing in this Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
  8. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
  9. Third parties. No one other than a party to this Contract shall have any right to enforce any of its terms.
  10. Notice.Any notice or other communication given to a party under or in connection with this Contract shall be in writing, in English and shall be:
    1. delivered by hand or by pre-paid first-class post or other next Business Day delivery service at its address set out in the Order; or
    2. sent by email to the email address set out in the Order.
  11. Any notice shall be deemed to have been received:
    1. if delivered by hand, on signature of a delivery receipt;
    2. if sent by pre-paid first-class post or other next Business Day delivery service, at 9.00am on the second Business Day after posting or at the time recorded by the delivery service;
    3. if sent by email, the date that the email is sent, provided that the sending party can produce evidence that the email was correctly addressed and that it left its systems.
  12. A party may change its details set out in the Order by giving notice, the change taking effect for the party notified of the change at 9.00 am GMT on the later of:
    1. the date, if any, specified in the notice as the effective date for the change; or
    2. the date five Business Days after deemed receipt of the notice.
  13. Clauses 11.10 to 11.12 do not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution
  14. Waiver. No failure or delay by a party to exercise any right or remedy provided under this Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
  15. Severance. If any provision or part-provision of this Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 11.15 shall not affect the validity and enforceability of the rest of this Contract.
  16. Language. This Contract is drafted in the English language. If this Contract is translated into any other language, the English language version shall prevail.
  17. Governing law. This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  18. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

eCommerce Seller Terms and Conditions

1. General

  1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on our page or this website, and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
  2. The following definitions and rules of interpretation apply in this Contract:
    1. Customer: the person or entity who orders the Goods;
    2. Data Protection Legislation: all applicable data protection and privacy legislation including Regulation (EU) 2016/679 (the "General Data Protection Regulation" or "GDPR") and the Privacy and Electronic Communications (EC Directive) Regulations and any guidance or codes of practice issued by any Regulator from time to time (all as amended, updated or re-enacted from time to time);
    3. Data Subject:has the meaning given to it in the Data Protection Legislation;
    4. Goods: the goods to be provided by the Supplier under this Contract
    5. Personal Data:the meaning given to it in the Data Protection Legislation;
    6. Process and Processing:the meaning given to it in the Data Protection Legislation;
    7. Supplier: Quick Move Ltd, a company registered in England and Wales under company number 09788236 and with our registered office at 86-90 Paul Street, London, EC2A 4NE;
    8. Terms: these eCommerce Terms and Conditions; and
    9. VAT: value added tax chargeable under English law for the time being and any similar, additional tax. VAT Number: GB231220274

2. Contractual obligations

  1. An offer to purchase is formed on the winning of an auction, acceptance of an offer or on check-out of a set-fee item, along with cleared payment.
  2. Cleared payment is required in all circumstances within 7 days. Payment not cleared within 7 days may lead to the cancel of the contract without further obligation and a report issued to the relevant eCommerce platform, whether that of a third-party provider or of our own, in-line with relevant platform rules.
  3. A contract for sale is formed when goods are dispatched. This can be through any means of shipping or when goods are collected post-inspection and acceptance by the customer, agent or third-party.
  4. The total amount payable, in all cases, will be the amount shown as the total due, whether as a winning high-bid, accepted offer or agreement to a set-fee, in addition to the relevant postage and packaging charges. All total due prices will be inclusive of VAT.
  5. Where we are the owner of any items listed, the sales contract will be made directly with us.
  6. Where we act as a selling agent for our clients, the sales contract consists of two sections. A sales contract is made with us for the postage and packaging, and eCommerce fees for any items sold. A separate contract is made between you, the buyer, and our client in regards to the transfer of ownership for the rest of the amount payable. The breakdown of costs for both sections of the contract can be provided on request, although we often act anonymously, and therefore may not disclose this information. This remains at our sole discretion.
  7. Buyers should regard payment, communication, claim and refund aspects of the sale as being with us, where we act as a selling agent.
  8. Your statutory rights are not affected where we act as a selling agent to our clients.

3. Charges and payment

  1. We accept the following payment methods:
    1. PayPal – Additional Terms and Conditions for payments made by PayPal can be found at www.paypal.co.uk. (Quick Move Ltd is not responsible for the content of external websites.) Please note that payments through PayPal can take 7-10 days to process.
    2. UK Only Bank Transfers (BACS, CHAPS of SWIFT) – Please contact us for our bank details. Under no circumstances should you issue payment as a money transfer.
    3. Cash – We accept payment on collection, via cash only, within 7 days of the auction ending. Please note we do not accept debit or credit cards/AMEX. Collection from one of our warehouses is free of charge. However, we must have confirmed to you in writing that we are available to accept your collection from our warehouse at a set date and time, prior to your arrival. We are currently closed for collections on all other days. Please note that items collected from our client’s premises are deemed to have been accepted and we will release payment to them, at which point no refund is available.
  2. We accept no other forms of payment to those stated above in sub-clause 3.1.
  3. Unless otherwise stated in the listing, collections are from our warehouse space located in Battersea. Please send us a request in writing no less than 48 hours prior to collection.
  4. The price you pay is the price displayed on the website at the time we receive the order, apart from where there are online pricing errors. If we discover an error in the price of goods ordered or reserved, we will inform you at the first available opportunity. We will allow you to either re-confirm your order at the correct price or cancel it. If any circumstances where we are unable to contact you we will deem the order as cancelled. If you choose to cancel and have already paid for the goods, you will receive a full refund.
  5. All prices are shown in pound sterling (£) and include VAT at the applicable current rates but exclude delivery charges, unless expressly stated otherwise. The VAT status of any given transaction is purely dependent on the VAT status of the both the buyer or our client, the seller. Therefore, you should be aware that you may not be able to reclaim VAT on your purchase, and should contact us with any further questions.

4. Postage and packaging

  1. Dispatch – All items are packaged and dispatched from our warehouse within 2 business days of receiving cleared payment.
  2. Delivery – We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors. Quick Move Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. Where shipping is available on items sold, we use an economy standard service. If you require a more prompt delivery, there will be the option to upgrade and pay a surcharge on check-out. If you have any further enquiries, please contact us. All goods must be signed for by an adult aged 18 years or over.
  3. International Shipping – At present, we ship internationally, but only to countries which are explicitly stated in our listings. We will not ship elsewhere apart from in exceptional circumstances where a request is sent in writing prior to bidding on or purchasing an item, and we agree in writing at our sole discretion. In such circumstance, import duties, taxes and charges are not included in the listed price, will be added at check-out and are the buyer’s full responsibility. You can find out more about these costs by contacting your area’s customs office.
  4. Damage and Loss – Risk of damage and loss of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us. We retain evidence of postage for all items sent out and provide a tracked service where we can.

5. Refunds and returns

  1. As outlined in Consumer Contracts Regulations (2014), if we post an item to you within the UK (or EU), you can change your mind and be fully refunded for the item and outbound shipping costs. The item must be returned to us in the condition sold, and within 14 days of receipt. We will not provide any refunds or exchanges prior to receiving the item back. Return postage is always paid for by the buyer unless we chose to fund it, at our sole discretion. We should be contacted in writing prior to making any return. Any items collected by you, your agent or any associated third-party from our warehouse are excluded from this clause.
  2. If items are very different to how they were described, then we will provide an exchange, subject to availability. Where an exchange isn’t available, we will offer either a partial or full refund. Any offer for partial or full refund will be based on the buyer providing us with photographic proof of any discrepancies and a copy of the receipt for acceptance of the item. Where items are collected from one of our warehouses, we will ask you, your agent, or associated third-party to confirm that the item is as described prior to leaving with it.
  3. If we post an item to you and it gets damaged or lost then we will either replace it or refund the value of the item and post and packaging costs. A parcel is only deemed as lost after 15 working days of dispatch for UK buyers and 30 days for overseas buyers. Where items are damaged, you are required to keep hold of the item, all original packaging, and to contact us in writing immediately. We will require photos of both damage and packaging in order to approve any claim. In any case, damage or loss, refunds can only be issued after the claim has been approved and paid by the courier.

6. Liability

  1. This clause 6 sets out the liability of the parties (including the liability for the acts or omissions of its employees, agents, consultants and subcontractors) to each other in respect of:
    1. the provision of the Goods;
    2. any breach of this Contract, howsoever arising;
    3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Contract; and
    4. any other liability (including non-contractual) howsoever arising under any legal theory whatsoever, arising out of or in connection with this Contract.
  2. Nothing in this Contract shall exclude or limit either party's liability for:
    1. death or personal injury caused by its own negligence (or the negligence of its employees, agents or subcontractors);
    2. fraud or fraudulent misrepresentation; or
    3. any other matter for which it would be unlawful for either party to exclude or limit, or attempt to exclude or limit, its liability.
  3. Subject to sub-clause 6.2, the Supplier’s total liability to the Customer arising under or in connection with this Contract, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, shall in no circumstances exceed the amount of Charges paid for the Goods.
  4. Subject to sub-clause 6.2, the Supplier shall not be liable to the Customer, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever, arising under or in connection with this Contract for:
    1. loss of profits;
    2. loss of sales or business;
    3. depletion of goodwill;
    4. loss of data or information;
    5. any indirect or consequential loss.
  5. We do not provide any warranty on the Goods. The Customer needs to rely on the manufacturer’s warranty.

7. Data Protection

  1. The Supplier shall Process the Personal Data only to the extent, and in such a manner, as is necessary in order to meet the Supplier’s obligations under this Contract.
  2. Any Processing carried out by the Supplier will be in compliance with Data Protection Legislation and in accordance with the Supplier’s privacy and cookie policy, available here
  3. The Supplier will only use Personal Data provided to the Supplier to provide the services, or to inform Data Subjects about similar services which the Supplier provides (if the Data Subject has given the Supplier consent to receive this information).
  4. You acknowledge and agree that the Supplier may pass your details to credit reference agencies, as set out in the Supplier’s Privacy Policy.

8. Subcontracting

  1. The Supplier shall be entitled to subcontract any of the Supplier's obligations under this Contract.
  2. To the extent that any Processing of Personal Data is subcontracted, the Supplier will enter into written contracts with those subcontractors to ensure compliance with the GDPR.

9. General

  1. Assignment and other dealings. The Customer shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Contract without the Supplier’s prior written approval.
  2. The Supplier may, at its absolute discretion, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under this Contract.
  3. Entire Agreement. This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
  4. Each party agrees that, in entering into this Contract, it has not relied on, and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Contract, except in the case of fraud. Each party agrees that its only liability in respect of those representations and warranties that are set out in this Contract (whether made innocently or negligently) shall be for breach of contract.
  5. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
  6. Variation. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
  7. No partnership or agency. Nothing in this Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
  8. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
  9. Third parties. No one other than a party to this Contract shall have any right to enforce any of its terms.
  10. Notice.Any notice or other communication given to a party under or in connection with this Contract shall be in writing, in English and shall be:
    1. delivered by hand or by pre-paid first-class post or other next Business Day delivery service at its address set out in the Order; or
    2. sent by email to the email address set out in the Order.
  11. Any notice shall be deemed to have been received:
    1. if delivered by hand, on signature of a delivery receipt;
    2. if sent by pre-paid first-class post or other next Business Day delivery service, at 9.00am on the second Business Day after posting or at the time recorded by the delivery service;
    3. if sent by email, the date that the email is sent, provided that the sending party can produce evidence that the email was correctly addressed and that it left its systems.
  12. A party may change its details set out in the Order by giving notice, the change taking effect for the party notified of the change at 9.00 am GMT on the later of:
    1. the date, if any, specified in the notice as the effective date for the change; or
    2. the date five Business Days after deemed receipt of the notice.
  13. Clauses 7.10 to 7.12 do not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution
  14. Waiver. No failure or delay by a party to exercise any right or remedy provided under this Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
  15. Severance. If any provision or part-provision of this Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 7.15 shall not affect the validity and enforceability of the rest of this Contract.
  16. Language. This Contract is drafted in the English language. If this Contract is translated into any other language, the English language version shall prevail.
  17. Governing law. This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  18. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).