Returns

We accept returns within 14 days of the item being received (as detailed by the tracking information) and 21 days of the provision of a UPS label.

To process a return:

  1. Contact us through email at customersatisfaction@cudoni.com stating you would like to return an item. A member of our customer service team will be in touch.
  2. Print out the provided return label and attach to the box. Please note that items must be returned through our partner, UPS (UK: £9.95, international: £19.95). This includes our comprehensive insurance cover, and is purely for the protection of our buyers.
  3. Dispatch the return at any UPS Access Point.
  4. On receipt of the return at our HQ, 5 working days are required for all quality checks on the item, and up to a further 5-7 working days to have the money refunded, depending on the processing time of your card issuer.

On receipt, your return will be thoroughly checked by our sales team, and an authentication supervisor. If the security tag remains fully attached, and the condition is the same as it was at the point of sale, the return can be accepted. If this is not met, the item can be returned back to the buyer at the buyers' expense. Alternatively, the item can be sold once again through the Cudoni marketplace, on behalf of the buyer.