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Customer Care

How do you value items?

Valuations are based on market data for thousands of comparable items that have successfully sold globally.

Is the valuation a percentage of an item’s regular retail price?

Our valuations are data driven based on successfully achieved prices for similarly sold items around the world. Unfortunately, the retail price for an item does not necessarily correlate to its value on the secondary market.

Can I increase the valuation you provide?

It’s important to note that we initially list for significantly higher to extract the maximum value from your items. The listing price will then gradually lower until demand is generated.

We are always happy to discuss our valuation process with you. Rest assured, we'll always aim to realise the highest sales price possible for your luxury items.

If we are unable to agree on a valuation you are comfortable with, we will return the items to you free of charge.

Is there a fee for having my items returned?

Item returns are free of charge.