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Customer Care

What payment methods do you accept?

We accept payments by debit and credit card.

Can I cancel an order?

We always endeavour to dispatch items at the first opportunity. All orders enter the shipment process during business hours; typically in real-time within 1-hour. We are unfortunately unable to cancel orders which are in the shipment process. Should you wish to find out if your order is eligible for cancellation, please contact us at orders@cudoni.com.

How do I track my order?

All items are fully insured when shipped, with tracking information provided for each shipment.

How much do you charge for delivery?

UK delivery

For UK delivery of your item, two options are available:

- Next day (assuming your order is placed before midday): £14.95
- Standard (2 - 3 days): £7.95

International delivery

For International delivery of your item, three options are available:

- Europe (3 - 5 days): £14.95
- Americas (5 - 7 days): £22.95
- Asia Pacific, Australia (5 - 7 days): £24.95

Please note that for international orders placed after midday on a Thursday, shipments can take up to two days longer.

Additional Notes

Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and other fees applied by the destination country. All orders are delivered with all taxes, duties and fees unpaid, and it will be solely the buyer's responsibility to ensure these are paid in a timely manner.

If the buyer would like to return their item, these charges cannot be refunded, and must instead be recuperated from their local customs office. It is not possible for Cudoni to declare items below the sale value or to mark items as ‘gifts’ for the purposes of evading customs charges.

Which countries do you ship to?

We offer shipping to the following international destinations:

Afghanistan
Albania
Aruba
Australia
Austria
Bahrain
Barbados
Belgium
Bermuda
Canada
Cayman Islands
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Guam
Guernsey
Holy See (Vatican City State)
Hong Kong
Hungary
Iceland
India
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao
Marshall Islands
Mexico
Micronesia, Federated States of
Monaco
Netherlands
New Zealand
Northern Mariana Islands
Norway
Palau
Philippines
Poland
Portugal
Puerto Rico
Saint Lucia
San Marino
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
United Arab Emirates
United Kingdom
United States
Virgin Islands, U.S.

How quickly do you despatch orders?

All items are dispatched within one working day of the order being accepted.