Customer Care

We sell women’s and men’s fashion and accessories, shoes, handbags, luggage, watches, fine jewellery, and high-end consumer electronics, from a variety of different designers as per our designer directory. If you are unsure, please contact us.

This may be for a variety of reasons, including, condition, brand and item type. Fundamentally, however, it is related to the resale value of the item. If items don’t meet our criteria, they are returned free of charge.

Certain brands sadly don’t retain their value in the pre-loved market. We want to make sure that our sellers get the maximum value for their items and for that reason we would not accept items that would not hold any value.

Please see our Designer Directory for a full reference of all the brands we can currently assist you with https://www.cudoni.com/designer-directory

We take a multi-channel approach to selling, listing every item around the world on a variety of different marketplaces, in the local languages of those marketplaces. Rare and unique items are even extended directly to our network of private buyers.

It is difficult to provide accurate valuations without having physically seen and held the items. There are a lot of variables involved and we want to ensure we are as accurate as possible from the start of the process, as we believe this is a more positive experience for our customers.

Please rest assured, your luxury items are safely and securely housed in one of our fully-insured warehouse facilities until purchased or returned.

We sell most items within 14-30 days, although some items can be sold in as little as a couple of minutes depending on market demand at a given point in time. Typical reasons for a slower than usual selling time include:

• Market demand

• The condition of the item

• The price of the item

• The brand

As of October 1st 2022

You can earn up to 80% of the net sale price for your items.

All sellers are enrolled into the CUDONI Consignors Club. Member levels are determined based on the total sales value over a 12-month period, and the more you sell, the less commission you pay.

On kickstarting your resale journey, you will begin as a Resale Insider, earning 60% on your total annual item sales to the value of £1,000.

Once you have reached over £1,000 in sales, you will earn 65% as a Resale Icon.

Once you sell over £10,00 within a year, you meet Resale Revolutionary status, earning 70% on all sales.

On top of this, items with an initial list price under £250 qualify for an item level commission exception. These items will qualify for 50% earnings.

Items with an initial list price over £2,500 qualify for an item level commission exception. These items will qualify for 80% earnings.

Item level exceptions always override member level commission.

A minimum commission of £30.00 is charged per item.

Prior to October 1st 2022
You can earn up to 70% of the net sale price for your items.

Our commission tiers apply to total sales value over a 12-month selling period, and the more you sell, the less commission you pay. You retain 60% of the first £1,000 in sales, 65% of the following £9,000 in sales, and 70% thereafter.

A minimum commission of £15.00 is charged per item.