Customer Care

Why is my item not listed on

Although we sell many items on, we also utilise platforms beyond our website for selling luxury. This allows us to access the very best markets for your items, optimising sale prices and ensuring that items are sold quickly.

Thanks to our network of global buyers, we achieve quick results, and our credibility as a reseller means your items are sold at the price they deserve.

How do I track my sales?

You can now track the progress of your items via your online Cudoni account. This can be accessed at and you should be able to see all your items and track sales in the "My Sales" tab.

How long will it take me to receive my earnings?

You will be paid once each item sells and the buyer's 30-day return process from the time of delivery has lapsed.

How are earnings transferred to me?

All payments are made by bank transfer.