Customer Care

What can I sell with Cudoni?

We sell women’s and men’s fashion and accessories, shoes, handbags, luggage, watches, fine jewellery, and high-end lifestyle consumer electronics, from a variety of different designers as per our designer directory. If you are unsure, please contact us.

Where do you list my items?

We take a multi-channel approach to selling, listing every item around the world on a variety of different marketplaces, in the local languages of those marketplaces. Rare and unique items are even extended directly to our network of private buyers.

How do you price my items?

At CUDONI, our pricing strategy is informed by our experts and current trends. We use technology developed in-house to make pricing decisions based on both our own internal data and the trends we see in the market.
Thanks to all our expertise and research, we know your pre-loved items are valuable, and we want you to get the earnings you deserve. When we are evaluating a piece, we look at four things: the designer or brand, relevant market trends, when the item was produced, and the condition of the item.
Some designers and brands are always in high demand, like Gucci, Louis Vuitton and Chanel. With these brands, you might even be able to earn more than the original retail value when you sell them with CUDONI.
Trends will always influence what people want to buy, so we use that market research to determine what colours, finishes and seasons are most popular right now.
If your item is new, it will likely fetch a higher resale value. However, if your item is vintage or rare and from a noteworthy season or collection, you could again earn more than you might've originally paid for the piece.
At CUDONI, we categorise the condition of each item we sell into one of five groups: fair, good, very good, excellent and immaculate. An item that's as close as possible to its original condition will always have a higher price tag.

What is your commission?

You can earn up to 70% of the net sale price for your items.

Our commission tiers apply to total sales value over a 12-month selling period, and the more you sell, the less commission you pay. You retain 60% of the first £1,000 in sales, 65% of the following £9,000 in sales, and 70% thereafter.

There is a £15 minimum commission which only applies if the sliding scale falls below the 40% commission level.

Are my items insured?

Throughout the entire process, from the point of collection to the point of payment after sale, your items are insured.

The insurance value is based on the earnings at the estimated reserve value on the resale market.

How do I track my sales?

You can now track the progress of your items via your online Cudoni account. This can be accessed at URL and you should be able to see all your items and track sales in the "My Sales" tab. If needed, you can also reset your account using the "forgotten password" functionality.